Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
365,164
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AVG. MONTH
8,279
Total Reviews
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SINCE 2014
5,402
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,402 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3908
  • 4
    911
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Standard

    I purchased a cancel for any reason policy and had to cancel. I filled out the paperwork and mailed it in, and got paid within 3 weeks. I would have liked it better if they offered a policy for 100% of the money for the trip. They only offer a policy that covers 75%.

    Deb from CA
    Review Received: October 24, 2014
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    Tin Leg policy: Luxury

    Everything has been perfect.

    Leslie from PA
    Review Received: October 23, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Would recommend

    Frances from WI
    Review Received: October 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    We had a departure date change to make which was a little tricky figuring out. When we did get the request to you the correction was made immediately. We had no other problems and thought the service was great.

    Dianne from LA
    Review Received: October 21, 2014
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    4 out of 4 people found this review helpful
    Tin Leg policy: Economy

    I was very please with the attitude from your claims department. Their working with my claim, as I have presented to them the facts to evaluate. I hope this claim can be settled quickly. If so I will use you on my next big trip. James Sheldon

    James Sheldon from CA
    Review Received: October 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I had some questions when I bought the insurance about how to get in contact with you if I needed to in Tanzania. I contacted your representative, and she told me exactly what to do. Fortunately, i did not need your assistance on this trip, so I never attempted to call you for help.

    Don from IL
    Review Received: October 17, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Flight was cancelled due to Air France pilot's strike. Lost deposit on hotel in Paris. Requested a claim form from customer assistance. Received on for personal injury and medical.

    No opinion yet on how

    Joseph from CA
    Review Received: October 16, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    I did not have any issues with TinLeg Ins. However, a leg of my flight was canceled because of mechanical issues a few days before our flight and I had to rebook at premium double the price. I have filed a claim for the difference and am waiting response.

    Fred from CA
    Review Received: October 14, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Luckily I didn't have to make use of this insurance, so I don't know what making a claim would be like.
    When I began looking for insurance I found Squaremouth .
    I called and spoke to a great customer services person who explained that all insurance co. listed were good. I just needed to pick the coverage I wanted to.
    As with any buying over the internet ,there is a fair amount of blind faith attached. Squaremouth did the research and
    were always available by phone. I would use them again

    Chicolini from FL
    Review Received: October 12, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The customer service contact answered all my questions quickly, making it easy to make a choice of the insurance options. Thankfully, we didn't need to make a claim!

    Deborah from WA
    Review Received: October 12, 2014
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    0 out of 0 people found this review helpful