Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I purchased a cancel for any reason policy and had to cancel. I filled out the paperwork and mailed it in, and got paid within 3 weeks. I would have liked it better if they offered a policy for 100% of the money for the trip. They only offer a policy that covers 75%.
Everything has been perfect.
Would recommend
We had a departure date change to make which was a little tricky figuring out. When we did get the request to you the correction was made immediately. We had no other problems and thought the service was great.
I was very please with the attitude from your claims department. Their working with my claim, as I have presented to them the facts to evaluate. I hope this claim can be settled quickly. If so I will use you on my next big trip. James Sheldon
I had some questions when I bought the insurance about how to get in contact with you if I needed to in Tanzania. I contacted your representative, and she told me exactly what to do. Fortunately, i did not need your assistance on this trip, so I never attempted to call you for help.
Flight was cancelled due to Air France pilot's strike. Lost deposit on hotel in Paris. Requested a claim form from customer assistance. Received on for personal injury and medical.
No opinion yet on how
I did not have any issues with TinLeg Ins. However, a leg of my flight was canceled because of mechanical issues a few days before our flight and I had to rebook at premium double the price. I have filed a claim for the difference and am waiting response.
Luckily I didn't have to make use of this insurance, so I don't know what making a claim would be like.
When I began looking for insurance I found Squaremouth .
I called and spoke to a great customer services person who explained that all insurance co. listed were good. I just needed to pick the coverage I wanted to.
As with any buying over the internet ,there is a fair amount of blind faith attached. Squaremouth did the research and
were always available by phone. I would use them again
The customer service contact answered all my questions quickly, making it easy to make a choice of the insurance options. Thankfully, we didn't need to make a claim!