Tin Leg Travel Insurance Reviews

Easy and efficient purchase process through squaremouth.com.

We had to submit a claim for an emergency room visit for our little one. Upon our return home we emailed the claim form in with the requested documents attached. The claim form said we would be contacted by a claims representative within 5-7 working days. We were never contacted, but I called the customer service line and was able to speak to someone and received a claim number. The next day in the mail we received a letter telling us the claim had been approved and the reimbursement check was being sent separately.

A more efficient process might include an automated claims response system that notifies the customer of receipt and assigns the claim number. Aside from having to call in to check on the status it was a very easy and cost efficient process.

Will use again for future travel.

I was told, via phone, that I could not buy a policy just for return home if one of us had a serious injury or death. I had to buy a policy for the whole trip cancellation deal.

A policy with many features and the price was reasonable. And the staff very helpful.

During the trip I was told that my more than 6 hour delay would qualify for a $150 insurance payout. After the trip, I submitted all paperwork, including a follow up inquiry regarding additional expenses incurred due to the delay. There were no additional expenses. I have not heard from Tin Leg since and wonder if I should use them again.

Agents on phone were very friendly, patient and helpful in making my choice.

I had no contact with them during trip, so that is why I gave a 1 rating.

worrry free travel, just in case insurance

Consultant was very helpful, very knowledgeable.

I had an online chat with your representative a few weeks ago, during which I fully explained our claim and its receipts and photos supporting the claim. I have heard nothing since, and the claim was submitted almost your months ago. Will you please tell me what is being done to settle this?

Sheila Mahoney

Their representative was courteous and kind on the phone, but was unable to provide me any information as to what the coverage would be for canceled flights and delay. They just sent me a form to fill out, which I will be doing, Then I will have to wait for an answer. It would be more helpful if their representatives were able to walk the customers through the claims process and provide feedback as to exactly what is covered.

I cancelled the policy 2 days after purchase due to a family emergency and was unable to travel and cancelled the trip.