Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
364,854
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AVG. MONTH
8,266
Total Reviews
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SINCE 2014
5,401
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,401 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3908
  • 4
    911
  • 3
    326
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    None of the above was really applicable, we booked online and fortunately we had no occasion to use it as we returned home without any problems.

    Peter from NY
    Review Received: May 18, 2014
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    Tin Leg policy: Luxury

    I received great and clear information on my policy. My trip was completed without incident therefore do not have any opinion on the provider's performance during the trip and processing the claim.

    Vincent from NJ
    Review Received: May 15, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Documentation received extremely fast. Can't rater the providers other performance as i had no claims.

    Joseph from SD
    Review Received: May 11, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The policy was easy to purchase and covered everything important. Price was excellent! Thankfully, it was not needed, but i had confidence it would have done everything expected of it if I had.

    Bunchan from MI
    Review Received: May 9, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Did Not Need to File A Claim

    Denise from TX
    Review Received: May 8, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    we didn't contact company while we were away; our lugggage was delayed for 3 days and we just filed a claim last week. I called company before filing the claim and talked to someone who apparently isn't very customer friendly. she answered my question but clearly wasn't engaged in the process. we'll see how our claim is resolved

    Marcia from OH
    Review Received: May 5, 2014
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    23 out of 26 people found this review helpful
    Tin Leg policy: Luxury

    Thank goodness, didn't need the insurance. Performance to purchase was excellent.

    Ross from FL
    Review Received: May 2, 2014
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    0 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    We had no need to try and process a claim.

    James from TX
    Review Received: May 1, 2014
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    1 out of 5 people found this review helpful
    Tin Leg policy: Economy

    The site is excellent! The side by side comparisons of the different policies saved me a lot of time and made my decision making relatively easy.

    I called before purchasing the policy and got extremely good service. The representative was very knowledgeable, friendly and helpful.

    The policy was issued very quickly.

    Fortunately we didn't need to file a claim so I can't comment on that.

    Thank you for the relatively painless experience in buying travel insurance!

    Pascuals from HI
    Review Received: April 23, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Have not yet processed, don't know how it will got. Awaiting additional documents from my agent.

    Penny Freeman from MI
    Review Received: April 20, 2014
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    0 out of 0 people found this review helpful