Tin Leg Travel Insurance Reviews

Made the process easy and covered what I needed

Since my trip expenses developed over a number of months, I chose to only get insurance on the amount I had actually paid out. AT each increase in travel expenses paid, I upgraded as needed. This was an easy and quick process, with Tin Leg responding very quickly and doing exactly what I asked. Good experience. But glad I did not have a claim.

Pre trip customer service had to be reminded to send certificate with updated dep date.

No news is good news.
Did NOT have to contact insurance carrier at all, and this is GOOD!

the representatives at Squaremouth & at Tin Leg were always knowledgeable and professional and courteous. My questions and concerns were answered in detail. I was assured we were covered for any unexpected medical problem. We are thankful that our trip was safe and healthy. We have used Squaremouth for several years and have recommended them to others.

I am very dis satisfied with customer service who was not very helpful when I needed questions answered about what I will be reimbursed for since I used airline miles to book my trip and the cost to replace the miles supersedes my trip cost. It was like pulling teeth to get a simple answer and I had to elcalate the call to a supervisor. Customer service needs to be re-trained because they are incompetent. Based on the customer service I recevived after my return from a medical trip disrubtion, I would never recommend them based on my experience.

REGRETTABLY, OUR EXPERIENCE TALKING TO A CUSTOMER SERVICE PERSON DURING OUR TRIP, AFTER WE DISCOVERED ONE OF OUR BAGS WERE MISSING, WAS NOT VERY GOOD. SHE PROMISED TO CALL US BACK, WHICH SHE NEVER DID; FURTHERMORE, SHE PROMISED TO EMAIL US A CLAIM FORM, WHICH AGAIN SHE NEVED DID!!

Easy, fast and provided the coverage I needed.

Good coverage at reasonable price. Fortunately I did not have to file a claim. However, the coverage was there if I had needed it.

Good customer service for purchasing policy. Did not file a claim. I felt comfortable knowing I had protection if needed.
I would recommend senior travelers to purchase a health policy. It gave me peace of mind to know I would have help.