Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
366,027
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AVG. MONTH
8,308
Total Reviews
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SINCE 2014
5,408
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,408 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3911
  • 4
    911
  • 3
    328
  • 2
    125
  • 1
    133
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  • Tin Leg policy: Economy

    I will wait to see how well, promptly, and fairly my claim is handled.

    Jackline from AL
    Review Received: September 3, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Fair price in comparison with comprehensive coverage. Thankfully didn't need it!

    Laura from AZ
    Review Received: September 3, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Upon arrival in Instanbul my luggage was lost for 2 days and once I get to a place where I can copy and submit, I will send in my claim.

    Robert from FL
    Review Received: August 27, 2014
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    1 out of 2 people found this review helpful
    Tin Leg policy: Economy

    The first day out on the bus to the Vatican in Rome Italy, we were robbed of everything we had: 230.00 euros, credit cards, drivers' license, medical cards, photos...everything. We got nothing back. How's that for insurance?!

    Carole from NY
    Review Received: August 24, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Excellent service.

    Sarah from MO
    Review Received: August 24, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I would definitely recommend this policy.

    James from PA
    Review Received: August 22, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Excellent customer service. But, there are a lot of versions of the policy regarding pre-existing condition coverage, and it would be nice to have only one version per state.

    Frank from NY
    Review Received: August 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I am disappointed that Tin Leg rejected my claim, which was clearly eligible for reimbursement based on the information I had. I am appealing this decision.

    Barbara from VA
    Review Received: August 18, 2014
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    It was great to have this for peace of mind, and was inexpensive. Glad we didn't have to use it. Will purchase from Tin Leg again in the future.

    David from GA
    Review Received: August 18, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Company service is slow, which is why I'm still waiting to hear appeal on my claim, which they initially denied, for a rather bogus reason, imo.
    It's a huge pain to get thru on the phones -- I've been disconnected at first almost every time I call -- but they are extremely slow to respond to email. And then the response, after several days is usually some auto reply.
    What I've been told over the phone by agents is contradictory. Whether they approve my claim or not, I'd say stay away from this company. Filing and appealing a claim is an incredible, frustrating, time-consuming pain.

    Traveler from WA
    Review Received: August 18, 2014
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    15 out of 16 people found this review helpful