Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
366,027
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AVG. MONTH
8,308
Total Reviews
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SINCE 2014
5,408
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,408 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3911
  • 4
    911
  • 3
    328
  • 2
    125
  • 1
    133
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  • Tin Leg policy: Economy

    Very easy to do. Customer service was very helpful when inquiring about which policy to take and would be best for our situation. Gave me a sense of security while traveling abroad.

    Evan from FL
    Review Received: July 30, 2014
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    Tin Leg policy: Luxury

    I had questions regarding my policy prior to purchase and you customer service explained the information concisely but also made sure I understood

    Was glad to find this site

    Was glad the insurance is available

    Cathrine from WA
    Review Received: July 29, 2014
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    Tin Leg policy: Luxury

    affordable. clear and easy to understand choices.

    Ann from TX
    Review Received: July 29, 2014
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    Tin Leg policy: Luxury

    affordable, clear and easy to understand choices

    Phillip from TX
    Review Received: July 29, 2014
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    Tin Leg policy: Luxury

    I called Tin Leg prior to my trip to confirm coverage. The phone response time was good. The company rep was courteous, knowledgeable and responsive to my questions about the policy and my request for policy documents. The single sheet policy summary was well laid out, easy to read & informative.

    Dilip from VA
    Review Received: July 27, 2014
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    Tin Leg policy: Luxury

    Customer service was very good, I called before my travels to get some kind of ID card for the insurance. They were very helpful and sent it to me.

    I did not have any claims, consequently I cannot evaluate their claim service.

    Sally from NC
    Review Received: July 26, 2014
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    Tin Leg policy: Luxury

    Just happy we were able to get insurance at a reasonable price as you always want to be insured especially when out of the country

    Kathleen from CA
    Review Received: July 26, 2014
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    Tin Leg policy: Luxury

    We are not able to review this policy until we have filed the claim for a delayed flight. Then we will be able to review how well the policy for the ease of reimbursement. We have to file a claim for an extra hotel room and food, and a cancellation without reimbursement of a different hotel room, due to the delayed flight. We also had several items stolen from our backpack that we did not realize until it was too late to file a claim with the police in that jurisdiction. Thanks.
    We are willing to review the policy once we have filed our claim and received our reimbursement from the travel policy.
    Tomas Guillen

    Tomas from WA
    Review Received: July 18, 2014
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    Tin Leg policy: Luxury

    The policy met our needs. It was a comfort knowing we were covered and protected during our three week trip.

    William from MN
    Review Received: July 16, 2014
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    Tin Leg policy: Luxury

    I did bot need to file a claim. However, I did interact a few times before the trip and was treated very professionally with no problems at all

    tom from PA
    Review Received: July 15, 2014
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