Tin Leg Travel Insurance Reviews

Home was burglarized and came home early. Luckily, our trip plans were for 11 days and the burglary occurred within 10 days of departure (read the fine print). A claim for my husband and I was submitted 4 months ago. Tin Leg did not begin considering the claim until I called to check the status 2 1/2 months ago (they are supposed to pay quicker than that). My husband received a check 1 month ago with a deduction. Since then, I have been calling multiple times a week for my check and to dispute the deduction. Have heard such excuses as adjustor's absence is due to mother's cancer, Tin Leg did not receive claim for all services (poor excuse since I e-mailed my initial claim), claim adjustor was not responding to e-mails, the claim is ready to be released 2 weeks ago-still not released yet. They use the adjustor's lack of response as an excuse to not pay the claim and will not let me talk to the adjustor directly. I still have not received my check. When I bought the policy, I hoped that Tin Leg would be good purchase since it is affiliated with Square Mouth. However, I have received such a runaround I would not recommend Tin Leg.

The person who assisted me via chat was very helpful and knowledgeable.

It took 12 days for them to respond to me that they received my filled out forms and receipts.
I sent them in on tuesday, June 22. I think they seem less responsive than Square Mouth, but we will see.
I have to purchase another travel policy soon and I love squaremouth, but am reluctant to purchase tin leg until I see the outcome to our claim. we were mostly sorry we couldn't go on our trip because of an emergency health problem

Best policy for our situation.

They added a day in counting the days for the time sensitive benefits and added a day before the policy started.

We have an extended family member (not traveling with us) battling a serious chronic illness and the uncertainty of his health made planning a vacation difficult. I was able to talk with a representative who listened to my situation and helped me pick a policy that would cover us in the event that we needed to cancel our vacation. Thankfully our family member was stable and we were able to travel. If our family member's health declined in the days before or during our cruise we of course would have cancelled. Altho no insurance policy could cover our disappointment if we had to cancel, the right policy can cover the cost of the cruise.

Bags were delayed over 24 hours, Tin Leg paid and were great.

I would not recommend this policy as when I had questions about the policy when I was abroad, they did not answer the question I was asking but rather just gave brief general answers almost as if they had not read my question. It also took me multiple emails to get an answer after over a week of not hearing back from them, which when you are traveling is simply not acceptable.

We have traveled globally for many years; my husband, an airline guy and I , the spouse. We had never taken out any travel insurance. Finally, retired and in the first years of our 80's, a sense of possible vulnerability crept into our travel planning!
Good heavens, we might trip over something! Or some strange bug might find us a cozy home! We liked your names and your wonderful service -- people who talked to us and not by rote but actually seemed interested in what we needed. Would wonders never cease? The trip, a month in Tokyo, was just perfect, visiting our Foreign Service family and grandchildren. We basked privately in our feeling of absolute security from any calamity that might occur. After a long very hot and strenuous day tramping through shrines and castles, we realized I needed some medical attention, A short consult and blood test in a wonderful medical clinic (allied with Johns Hopkins) revealed severe dehydration and convinced me to drink 8 glasses of water no mater where I may be for the rest of my life. We followed all instructions to call your staff and inform them and complied quickly with their requests for documentation. They were so pleasant and eager to assist us in all ways. Our congratulations for hiring people who are both knowledgeable about what can be a complex subject, and just plain nice people when it comes to dealing with their customers. Thank you for your super service -- my husband and I are lifting our (water) glasses to all of you.

The web site, buying experience, customer service for answering specific questions were all excellent. Since the cruise was a 100% perfect experience, I have no idea what the claim experience would be like. I can only assume it would be just as good as buying the policy was!

One main attraction to the policy was it's primary coverage for medical.

Tin Leg was completely unresponsive by email. They eventually followed up by mail requesting the same information I had already provided by both mail and email, except it needed to be on their form. The claim is still in process 45 days later. Not sure what the outcome will be.