Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
366,527
Calendar icon
AVG. MONTH
8,280
Total Reviews
Star icon
SINCE 2014
5,414
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,414 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3917
  • 4
    911
  • 3
    328
  • 2
    125
  • 1
    133
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Gold

    My experience with Tin Leg was excellent. I only wanted to get medical cover for the period of a cruise in Caribbean and I was so pleasantly surprised to find how helpful and easy this was through Tin Leg as well as being a very well prices insurance (coming in at about half of what the cruise company was offering). The people I spoke to in the staff, the first when originally looking for insurance and he second when we needed to change the departure date for the trip and add insurance for my spouse, were a pleasure. They were very helpful and accurate in the information they provided as well as the product providing everything we needed (and without lots of get out clauses that I have sometimes found with other companies in the past). In summary just what I wanted from insurance, proper coverage at a good price and people who it is a pleasure to interact with.

    David from CA
    Review Received: February 22, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Your site was recommended by a friend. Very user friendly.

    Jerry from WA
    Review Received: February 19, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    excellent service on purchasing the travel insurance . but filing a claim and calling the 24 hr assistance I’d give a 3. still waiting for the claim if it’s approved or not.

    Mayette from WA
    Review Received: February 18, 2026
    Was this review helpful?
    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    I was informed that I had to pay out of pocket unless I was admitted to the hospital. This rule was buried in the fine print of the policy. I think this is something that should be made clear up front. Fortunately, the cost of my emergency visit was only $50 so the effort to file a claim seems greater than what if anything I will be reimbursed. I travel internationally several times a year and will not be purchasing this policy again.

    Sari from NJ
    Review Received: February 17, 2026
    Was this review helpful?
    18 out of 18 people found this review helpful
    Response from Tin Leg

    Thank you for sharing your feedback. While we’re glad your expenses were low, we understand the disappointment. For future trips, please remember our experts are available 7 days a week, 8am–10pm to walk you through policy specifics before you buy.

    Tin Leg policy: Gold

    Great customer service.
    Good website.

    Thuy Phuong from VA
    Review Received: February 17, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Douglas from NC
    Review Received: February 16, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

    A couple of us got sick during a cruise and we had some costs from the ship's infirmary. When I submitted the claim for the costs, it was paid very quickly.

    Tin Leg policy: Gold

    Keith from WA
    Review Received: February 14, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

    The claim process was very clear with good communication. My claim was minor enough that it was really not worth submitting. As I have used Squaremouth on past trips, and will need insurance for future trips, I submitted the claim just to test the process. It worked well.

    Tin Leg policy: Economy

    Eric from MI
    Review Received: February 14, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

    I will be telling everyone I know that travel insurance is just as important as your flight ticket and rental car. I will never travel again without it.

    Tin Leg policy: Adventure

    My inquiry about Adventure sports coverage was answered satisfactorily.

    Monica from NJ
    Review Received: February 14, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I initially requested the wrong amount of insurance. When I called to correct my error, the customer service representative was quite helpful and pleasant. Thanks so much, and we're glad we had insurance and didn't need it!!

    Carrol from WA
    Review Received: February 13, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful