Tin Leg Travel Insurance Reviews

This is the 6th time I have purchased travel insurance through Squaremouth, and the 3rd or 4th policy with Tin Leg, who is now my go-to carrier for travel insurance. It is enormously reassuring to know that I am supported by an outfit that will, should I need to file a claim (as I have once), facilitate and expedite a fair and smooth resolution to my challenges and, when I do not need to file a claim (as was the case in this most recent travel experience), I am able to enjoy my travel and return home safely without ever having to think about the possible crisis of financial or other stressors that might have presented themselves unexpectedly. I traveled at all times in full confidence of my insurance choice, which has its own great value.

I filed a claim because our trip, a cruise, was cancelled after two days. I called TinLeg when arriving home and the agent was very helpful with the preliminary information needed.
I have not gotten into the claims process beyond the above, nor talked with a claims specialist yet.
The process is just beginning.

Squaremouth customer service provided helpful and informative guidance to help me select the travel policy that met my needs. In comparison to other travelers I spoke to, I believe I paid a lot less for my Tin Leg policy
and was comfortable with the coverage I chose.
Gratefully, I did not have to make a claim.

I believe that the only useful reviews of insurance companies are from customers who actually had to file claims. Their experiences of dealing with the claim process and how easy or hard it was to resolve the claim is what is important. I gave Tin Leg a 5 star review of the pre-trip experience but readers should not use that as any indication as to whether Tin Leg is a good insurance company since I did not submit a claim.

Answered questions before we departed. Had a great trip and had no need to contact them again.

I'm still waiting to hear back about my claim. I got home on June 16 from my trip and filed my claim shortly after that. I'm surprised I'm still waiting to hear from someone. Is this normal?

Adjusted the policy 2 times to cover additional time and expense associated with the trip. Both evolutions were easy and customer service was great.

I broke my foot less than half-way through my trip in Europe and needed to go home. I contacted Tin Leg a few times for guidance and they were fantastic!

Having Squaremouth/Tin Leg gives me peace of mind when I travel. I appreciate the helpful and knowledgeable customer service representatives who answered my questions.

Absolutely terrible to deal with. My claim should have been open and shut—I canceled a trip after falling and hurting my left knee, necessitating orthopedic surgery. Instead, a full month since I filed the claim, I have received no indication TL will pay my clearly incurred, clearly non-refundable trip costs. (On top of that—although it doesn’t impact my claim this time—TL is taking the position that pre-existing conditions are not covered for this trip, which I believe to be wrong and possibly in bad faith.) Since I don’t believe TL’s unresponsiveness is due to lack of competence, I am starting to look for legal counsel, based on my conviction they will attempt to deny my claim or at the very least short-change me on it. This doesn’t reflect well on Squaremouth either.