Tin Leg Travel Insurance Reviews

on the whole was happy to deal with square mouth. Will use again

Hello.
My interaction with Tin Leg was purely through the online claim process. I initiated the claim on November 19, 2023. On November 20th, I received an acknowledgement of the claim's initial submission. I then received a follow up email that the claim had been transferred to Battleface on November 20th and that I would be receiving a "claim form" from Battleface.

I have not received a form from Battleface, though I did receive an email which I did not fully understand. I responded to that email with information regarding ADDITIONAL TRAVEL DELAY information. I remain unsure if the complications of my return travel are fully understood by the adjuster who may be assigned to my claim.

Kind Regards,
Rachel

I had an accident six days before trip (head injury, broken rib, sprained ankle) and my husband and I were unable to go on cruise. I submitted all medical paperwork from hospital and follow up from doctor as well as all cruise information from carnival. Tin Leg is still refusing to reimburse and keep asking for additional information that has already been sent. We’ve used Tin Leg several times but have never had to file a claim. I’m so frustrated with trying to recover and dealing with them.

After this experience, I see no need for trip insurance. I experienced trip delays for 1. medical evacuation of travelling companion (but our flights weren't purchased on same transaction, 2. trip further delay due to hurricane, and inability to use a prepaid hotel (deposit not refunded - which should have been covered but was denied) 3. further delay due to baggage loss by airline (United Airlines came through on that one)...and all of this caused additional travel expenses by bus that weren't covered under the policy.

I need to reopen claim 53-TLG-B49-B324A

It was a pleasure working with Tinleg and I would definitely use your protection again.

We changed our plans to not go to Egypt from Istanbul due to the fighting in Gaza and were told we could not submit a claim because there wasn’t any terrorist activity in nearby Egypt. That is ridiculous! We won’t be getting trip insurance through Squaremouth again and will tell all about our experience.

I don't have much experience buying travel insurance, but the process went well and I believe I got the amount of coverage I needed for a reasonable price.

My wife got sick on the last day of our trip. When we contacted customer service, they said we needed to get a Drs note in order to get reimbursed for changing our flights. Well our Dr in California doesn't get into the office until 1pm EST, so it would have been impossible since our flight time would have already been interrupted. We were thinking that maybe she should just take a bunch of medicine in order to travel the entire day. We were worried that even after driving the hours to the airport, she could be denied boarding for being too weak. But at least then we would have had a reason to make a claim with you all. It just felt pointless to have had paid all this money for insurance that is not willing to help, and I wondered if next time I should just have coverage covering days after the trip on the case this happens again. I'm not happy with this company, and I will not be choosing it again.