Tin Leg Travel Insurance Reviews

Our planned trip was to Israel. Obviously, circumstances have precluded our ability to travel. We alerted Squaremouth that our trip had been cancelled and we were waiting to see how much of a refund we would receive before completing the claims process. Everyone I talked to have been extremely helpful and I especially appreciate the individual that is walking us through the process. Like us they are being patient as wait for a final accounting from the tour group.

My trip to Jordan/Israel was canceled. I called the customer service and was told that my claim was not valid, because we were not traveling due to Israel declaring war. The customer service said that war was not just cause.

I didn’t know how to answer the question “Did you file a claim I was not offered any opportunity to file a claim.? Nor directed to where I could. Just told I didn’t have one.

Not happy and feel that if war is not a reason, then your insurance would accept no reason.

I have an appointment for a phone conversation with an agent next week regarding the claim.

Tin Leg provided very clear information about my policy and how to access support if I needed it.

I filed a claim for trip interruption on 10/24/23. I have not been contacted for any additional documentation and I cannot seem to get a status update. On 11/3/23, I emailed Tin Leg to see if I could file a medical claim. I was supposed to receive instructions as to what documentation I needed to submit. Since I did not receive a response, I filed my medical expenses on 11/8/23 and 11/9/23. I received confirmation that all my documentation had been received. I called the claims department on November 16th to request a status update. I have not received a call or email.

Still gathering requested documents.

I have used Tin Leg for numerous trips. On our trip to Japan we were delayed a day in leaving. When we returned, I filed a claim online including the value of my Marriott points I used to spend an extra day in San Francisco. Within an hour, I received an email saying that it appeared they had all the information needed and would let me know if anything else was required. A couple days later Tin Leg let me know the amount of money being returned to me and that the check would be mailed shortly. 5 days later I had my check. Several of my friends now use Tin Leg exclusively for all their travel insurance needs. Great piece of mind with Covid still a worry. In 2020 we had a trip planned that had to be canceled due to COVID. Tin Leg informed me that they would hold a credit for the coverage which we ended up using for the same trip 2 years later. No increase in cost.

Everything was first class until it came time to file a claim and, we all know, THAT is the time when an insurance company shows its true colors.

I spent $2,500 to protect my wife and me from any problems/losses on our 50th anniversary trip. As with most trips, not everything went as planned. I had ~$1,000 in legitimate loss claims but you put up so many barriers to realizing that claim, it's just not worth the trouble. Apparently, no one thinks that, if a customer has $1,000 in claims and we charged him $2,500, we're $1,500 ahead. And, if we make it easy on them to make that claim, they just might use us again.

Because of your short-sightedness, this will be the first and last time I use your services.

Filing a claim has been aggravating. It is a relatively simple claim. Not sure if I’ll ever buy another policy from you based on this experience

So far my experience has been great. Unfortunately I had my suitcase completely ruined during my trip. I filed a claim yesterday and hoping for quick and satisfactory completion.