Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
343,142
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AVG. MONTH
7,460
Total Reviews
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SINCE 2014
5,234
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,234 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3794
  • 4
    883
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Gold

    My husband was unable to take the trip. His doctor did not want him out of the country while changing his medication in case of a reaction. I submitted the doctor's note, all receipts, proof of cancellation, and completed a 25 minute interview. Tin Leg now wants another claim form from me, which is done, and a full medical history including almost three months before booking the trip on May 22nd 2003. The doctor's office is still working on that; however, I think it is ridiculous that someone at Tin Leg is going to review six months of medical records to second guess his doctor. He has two other doctors who can attest to his changing medical condition, and obviously people don't book trips to cancel them just because they feel like it - there's nothing to gain. I think Tin Leg's request is daunting and absurd.

    liz from CT
    Review Received: October 29, 2023
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    11 out of 14 people found this review helpful
    Tin Leg policy: Luxury

    Good online reviews. So far so good

    JOSEPH from VA
    Review Received: October 27, 2023
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    1 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Hurricane Lidia came through where I was traveling to a week before I was to arrive. I lost communication with the hotel and inquired about my options if I could not reach the hotel before I was to arrive. The person I spoke with did what he could to answer my questions even went as far as to reach out to underwriting and call me back with answers as best as possible to my questions. Fortunately, the hotel reached out to me as soon as they had power restored and assured me they were up and running so I went on my trip.

    Toni from DE
    Review Received: October 27, 2023
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    2 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Easy to use. Good service. Competitive price.

    Benjamin from IL
    Review Received: October 26, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Adventure

    Tin Leg customer service steered me in the right direction to get the insurance I needed. Fortunately, I completed my trip and did not have to use Tin Leg's services again.

    Paul from TX
    Review Received: October 25, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Very easy and straight forward. They helped simplify a confusing process!

    David from WA
    Review Received: October 24, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I used Ten Leg to purchase insurance to cover our once-in-a-lifetime vacation celebrating our retirement. The policy gave us peace of mind before and during our trip. Before our trip, we made some changes and Ten Leg made it easy to update our coverage to cover those changes. We did not need to file a claim, for which I am thankful, but it was reassuring to know we were covered for the unexpected.

    Daniel from CA
    Review Received: October 24, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Silver

    Daniel from GA
    Review Received: October 24, 2023
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    2 out of 2 people found this review helpful

    Claim was settled in a professional and timely fashion. I do most of my travel insurance through SquareMouth and Tin Leg.

    Tin Leg policy: Gold

    i just started filing the claim, everything went very smoothly. your representative was very polite and gave me all the necessary info required in order to file the claim. thanks

    Marlene from NY
    Review Received: October 23, 2023
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    1 out of 5 people found this review helpful
    Tin Leg policy: Gold

    Waiting for Tin Leg claim interview end of this week.

    MaryAn from AZ
    Review Received: October 23, 2023
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    0 out of 3 people found this review helpful