Tin Leg Travel Insurance Reviews

It’s my first time making a claim when I travel my flight got delayed canceled and I was putting in another flight. I had to incur and getting a hotel losing my connection in the train in Spain so I thought it was as easy as they promote to make a claim and then I can do it over the phone, but apparently not so easy. I received an email with all these requests that nobody can help me with I call customer Service she says I have to answer the email that she cannot help me so what am I supposed to do? I need help completing the claim. This is not so easy as they claim.

So they have been very punctual in their replies, helpful when I called.

Disappointed in claims process. Didn't have some receipts. When traveling don't always get them. Not a lot of $$$ but it's disappointing

This insurance and the coverage for a " Just in case accident or medical emergency" was very reasonable compared to others.I do have health insurance but not sure it would cover everything in other countries. We had no problems during our cruise but I know accidents happen .

We were strained in the airport for many hours and called Tin Leg emergency travel line several times for guidance as to how the policy worked and what receipts we were supposed to keep, etc. The customer service team basically read the policy to us… which we had with us. No interpretation, no help at all. Very disappointed that they have an emergency line but when you call, they are no help when you need it the most.

So far they have been helpful and pleasant during the two occasions that I have contacted them.I have submitted my claim documents, waiting on their response. My trip was delayed due to a winter storm.

WHAT AN AWFUL COMPANY. WHAT A SCAM.
I bought this travel cover because (on line one on page one) it said it covered disruption to my trip.
My trip was disrupted by engine failure, an emergency landing in Iceland, and our arrival home a day layer than expected.
Imagine my astonishment and disgust to find that the legal small print of the cover has in fact been calibrated to deny any claims for 'this kind of disruption'?!?!?
What is the point of travel insurance?
I am beyond angry at this situation. Simply referring to some vague legalese to deny a perfectly rational claim, is reprehensible.
I will continue to highlight this scam on social media and via review opportunities.

Had to cancel a trip for health reasons. Could not have been happier with how the insurance with Tin Leg made it easy to file supporting claim documents and how quickly the claim was settled. Will certainly use Tin Leg again for future trips.

Easy to purchase policy for a great price, called once to get clarification on a coverage issue and got a clear response from rep

Tin leg provided a link for me to upload documents supporting my claim. It was then handed off to Robin Assist- third party for evaluation. But none of the documents were ported over. Robin Assist’s website was not working to accept the documents so after speaking with them the said to just email the documents. The process so far has been time consuming and unnecessarily difficult.