Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
My experience with Tin Leg involved changing my vacation date coverage.
I asked to be covered from one trip to another.
There were some tedious phone calls back & forth, but thankfully my request was accepted.
No complaints. No comments.
I did file a claim for a minor medical emergency in the Netherlands (<$100). Submitted many, many requested documents and they did reach out expeditiously and settled it quickly. Also filed a claim for a 24 hour travel delay from my home airport for the $150 max /day. But since I didnt have any expenses at home (hotel, taxi, meals) they didn't pay anything. Which thinking about it makes since for what the Travel Delay coverage covers. Like a missed connection in a city away from home where I would've had hotel, taxi, meals. So all in all, even filing a claim was straight forward and fair.
Price was reasonable and It was easy to purchase the policy. We did not need to file a claim, so there is not much to comment on the service.
I did not need the insurance thank goodness but buying and talking to customer service was excellent ! They answered the phone right away and were very helpful with the purchase . I would definitely buy again . Thank you , Michelle
Filed a claim upon return due to missed connection caused by hospitalization of traveling partner. I am still waiting for response.
Review Updated: 10/24/2025
The claim process took several weeks to resolve and I was constantly having to check and call for updates. The biggest issue was that their system automatically generates random email addresses so that every communication is routed to my junk folder, which requires tedious checking to see if they've responded or requested additional information. I did have to call multiple times, and calls were handled promptly but wish there was a more efficient email communication option.
Claim process was easy and we were refunded for exactly what the policy covered.
Very easy process. When I had a question regarding premiums/coverage, I was able to call and quickly get hold of a real person who was knowledgeable.
No real interaction beyond the purchase of the policy. The CSR was knowledgeable and friendly and professional. We felt confident we would be taken care of should it have been necessary.
I submitted adequate documentation to prove that we cut our trip short, paid for and cancelled accommodations, and came home because of the imminent demise of a parent. Obviously, your business model is to continue to ask for the same documentation in different forms until the claimant gives up. We are happy that we came home to spend the last few days with my mother in law, even though we were swindled out of the insurance money.
Thank you for your feedback. We’d like to help clarify your concerns. Please email your claim adjuster, and we’ll schedule a call to walk through your claim in more detail.