Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
379,451
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AVG. MONTH
8,370
Total Reviews
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SINCE 2014
5,524
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,524 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4003
  • 4
    924
  • 3
    330
  • 2
    129
  • 1
    138
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  • Tin Leg policy: Adventure

    T from OH
    Review Received: April 4, 2026
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    Tin leg processed my claim in a timely and open fashion. They did require some additional info to verify the claims, but overall I was very pleased with their service and will definitely be using them again when I travel overseas.

    Tin Leg policy: Gold

    waiting for proceding with claim.

    edwin mays from MN
    Review Received: April 2, 2026
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    Tin Leg policy: Gold

    Comparison of policies feature on the website prior to purchase was super helpful! After checkout I had a question about my purchase. I contacted customer service, the gentleman I spoke with was friendly and knowledgeable.

    Brenda from SC
    Review Received: April 1, 2026
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    Tin Leg policy: Gold

    I modified the travel dates. Tin leg’s requirements weren’t clear at first, requiring several inquiries for us to understand. TinLeg’s representatives were courteous and responsive in all comm7nications, so I will consider using them again.

    Andrew from CA
    Review Received: March 31, 2026
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    Tin Leg policy: Standard

    The purchase process for this policy was very easy and the coverage was priced affordably. We did need to make a trip cancellation claim when our little one got sick right before our scheduled departure. The claim process was straightforward and pretty easy to navigate. Tin Leg reviewed the claim promptly once I submitted the required information and has confirmed the claim will be paid. This is exactly the experience I had hoped for if I ever needed to make a claim, so I can certainly recommend this travel insurance policy!

    Matthew from NM
    Review Received: March 31, 2026
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    Tin Leg policy: Gold

    I am currently waiting a final letter from Tin Leg.
    I initially filed a claim that included a letter (digitally signed) from my doctor. I had neck surgery which recovery should have been complete by the time the trip was schedled and since it hasn't, my doctor advised against taking the trip into Mexico.
    Tin Leg asked for additional info with details from the surgeon/doctor sent directly to them, which has now been done.
    I'm expecting to hear back fro Tin Leg withing the next 2 weeks.
    Many thanks for this communication.
    TS

    Tom from TX
    Review Received: March 31, 2026
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    Tin Leg policy: Gold

    Excellent coverage, reasonable prices, effective service

    John from KS
    Review Received: March 31, 2026
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    Tin Leg policy: Gold

    Excellent

    Gemma from CT
    Review Received: March 30, 2026
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    Tin Leg policy: Gold

    So far, not happy with how claims process is being handled.

    Gilbert from OR
    Review Received: March 28, 2026
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    Response from Tin Leg

    Thank you for sharing your experience. We understand that claim situations can be stressful, and we're committed to helping you better understand what's happening. Your adjuster is aware and will be reaching out to you directly to address your concerns.

    Tin Leg policy: Standard

    Customer service very helpful, kind and clear knowledgeable, as policy was slight confusing on website. Otherwise, great price, minimal restrictions like some other companies, and appreciated I could get a policy for driving domestic travel for short timeframe for low cost..

    Lisa from FL
    Review Received: March 28, 2026
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Last updated: June 27, 2026