Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
343,142
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AVG. MONTH
7,460
Total Reviews
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SINCE 2014
5,234
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,234 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3794
  • 4
    883
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Gold

    I was very pleasantly surprised to deal with Tin Leg. I spoke with Steve in Florida who was extremely accommodating, patient, and knowledgeable. I found that the policy I took out was very reasonably priced compared to other policies from other insurance providers. Plus I did not have to insure every last bit of the trip I was on as other insurance providers require. Also, the follow up regarding email confirmation was very prompt and accurate. I would definitely use them again on my next trip.

    Judith from NY
    Review Received: October 6, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Great product and great customer service...they answered all my questions.

    Deborah from IL
    Review Received: October 6, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Waiting

    Dennis from CA
    Review Received: October 4, 2023
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    1 out of 4 people found this review helpful
    Tin Leg policy: Gold

    Called with a pre travel question re the coverage. Was quickly connected with a very pleasant, helpful and knowledgeable representative.

    Mac from WA
    Review Received: October 3, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Online experience was efficient. Customer service response was quick to answer my questions. Overall a positive experience.

    Laura from CA
    Review Received: October 3, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Vilma from TX
    Review Received: October 3, 2023
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    2 out of 3 people found this review helpful

    Very satisfied with our full refund. Found it difficult and inconvenient to provide the extended data requested, much of which was obvious from other data, and required us to ask our doctor to provide additional information -- that was actually unacceptable.

    Tin Leg policy: Gold

    As my plans for my trip changed I no longer needed the insurance and contacted Tin Leg to cancel the insurance policy, this was done quickly and without any problem.

    I have used Tin Leg in the past and will not hesitate to use them again in the future as I have found them very efficient.

    Alan from FL
    Review Received: October 2, 2023
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    4 out of 4 people found this review helpful
    Tin Leg policy: Basic

    Nice and easy.

    Steven from CA
    Review Received: October 2, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I was pleased with your service.

    Gerald from FL
    Review Received: October 2, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I spoke with an agent on the telephone who began the filing process for me. We set up an appointment for a telephone interview. I am still waiting for documentation to see how much of a refund I will receive from the airlines and hotels. So far I am satisfied with the carrier. Thank you very much.

    Joanne from NY
    Review Received: September 30, 2023
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    0 out of 4 people found this review helpful