Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Not my first purchase with Tin Leg but my first claim. So far, the claims process has been really simple, all online. I have not heard the results though of my claim.
Easy to navigate the site. Great customer service and advice and very fair pricing and choices.
This is my third trip using Tin Leg insuring our trip. They have been wonderful to work with. Our friends on our last trip filed a medical claim for over $2,000. with Tin Leg and were reimbursed within 12 days of filing their claim.
Very impressive.
The telephone service was always available and my questions were quickly answered,
They do not pay what they should based on how I read the policy. I had a full day delay, with no baggage. I had extra expenses (additional parking at my home airport, dog kenneling, taxi to and from hotel, meals, etc. They only gave me a reimbursement for dinner. This was after making me jump through hoops sending and resending both invoices and credit card proof of payments for things that they don't reimburse. Biggest waste of $2400. Hate to think what would have happened if I had had a major issue. "Oh, you will have to eat those medical bills and that evacuation cost and sorry about that whole pirate thing and your missing limbs, but have a sandwich on us for dinner!
Customer service is always so helpful at Squaremouth—I had a number of questions and the rep patiently walked through them all with me until I felt ready to purchase the policy I needed.
Had to cancel mid trip due to catching vivid. Claim in process
When will my claim be reviewed and me be contacted? You have the reciepts, I go every year to visit friends I donot use a agency book my own stuff. What is the hold up
The purchasing process was efficient,helpful and clear. I hope that the process for making a claim matches that experience.
Original claim request via website appeared simple and quick with request of few simple documents. However, once submitted they will request continuous bogus documents. The worse part is you do it and send it and then they say they didn’t receive!
This is a total scam like trustpiet reviews have reported!
Review Updated: 03/25/2024
Process for claim was extensive. I’m not sure if this is typical since this is my first claim.
Hi Michele
Thank you for bringing this to our attention. I have spoken with our claims team for an update regarding your claim. I understand your claim was finalized and payment was sent on 3/6/2024.
I apologize for the frustration you experienced throughout the claims process. Any documentation we request is required in order for our team to make a determination on your claim.
We hope you are pleased with the outcome of your claim.
Last updated: July 5, 2026