Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Good so far but I have to wait 3 weeks to speak to an adjuster which seems a long time ( I work within in the insurance industry and this seems longer than industry standards) . Other than this the staff have all been very helpful and friendly.
I needed to increase my coverage prior to the trip, which I found to be straightforward.
They were very prompt and professional. We got reimbursed for the cost within two weeks.
Process was rough, but eventually I got most of the reimbursement.
We bought the policy and did t need to use it. Thankfully
Very professional! So far, we are satisfied with the coverage.
Very Happy with the cover provided and responsiveness from customer service
In middle of claim. So far process has been speedy and efficient.
This is not the experience I had but my fellow travelers (3) ended up using a different company as they were never able to reach a live person using the number I gave them. My experience with customer service was very good, the individuals were friendly and answered my many questions.
Claim process is very slow. I had emergency open heart surgery and we had to cancel back in July. Then we had to wait a month after contacting you before we could even file the claim.