Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
343,142
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AVG. MONTH
7,460
Total Reviews
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SINCE 2014
5,234
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,234 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3794
  • 4
    883
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Gold

    Good so far but I have to wait 3 weeks to speak to an adjuster which seems a long time ( I work within in the insurance industry and this seems longer than industry standards) . Other than this the staff have all been very helpful and friendly.

    JO from OH
    Review Received: September 18, 2023
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    7 out of 7 people found this review helpful
    Tin Leg policy: Gold

    I needed to increase my coverage prior to the trip, which I found to be straightforward.

    David from MD
    Review Received: September 18, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Frances from IL
    Review Received: September 17, 2023
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    1 out of 1 people found this review helpful

    They were very prompt and professional. We got reimbursed for the cost within two weeks.

    Tin Leg policy: Gold

    Gene from CA
    Review Received: September 17, 2023
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    13 out of 15 people found this review helpful

    Process was rough, but eventually I got most of the reimbursement.

    Tin Leg policy: Gold

    We bought the policy and did t need to use it. Thankfully

    Lynne from KY
    Review Received: September 17, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Very professional! So far, we are satisfied with the coverage.

    Anne from FL
    Review Received: September 17, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Very Happy with the cover provided and responsiveness from customer service

    Steven from NH
    Review Received: September 16, 2023
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    1 out of 2 people found this review helpful
    Tin Leg policy: Adventure

    In middle of claim. So far process has been speedy and efficient.

    JARED from FL
    Review Received: September 13, 2023
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    5 out of 9 people found this review helpful
    Tin Leg policy: Basic

    This is not the experience I had but my fellow travelers (3) ended up using a different company as they were never able to reach a live person using the number I gave them. My experience with customer service was very good, the individuals were friendly and answered my many questions.

    Melissa from KS
    Review Received: September 12, 2023
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Claim process is very slow. I had emergency open heart surgery and we had to cancel back in July. Then we had to wait a month after contacting you before we could even file the claim.

    Alan from OR
    Review Received: September 11, 2023
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    7 out of 8 people found this review helpful