Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
343,142
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AVG. MONTH
7,460
Total Reviews
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SINCE 2014
5,234
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,234 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3794
  • 4
    883
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Gold

    I have a claim for late arrival of baggage at the beginning of our vacation and will be filing a claim for late arrival of our baggage at the end of our vacation.
    However, I am not too please with Tin Leg as it takes almost a month after our trip to speak to their Claims Adjuster.

    Joe from NJ
    Review Received: September 4, 2023
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    11 out of 13 people found this review helpful
    Tin Leg policy: Gold

    I had to cancel a pandemic time trip, and u allowed me to save that premium as a credit n use the coverage toward this trip.

    Julie from OR
    Review Received: September 3, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    It is tough to evaluate an insurance policy until you have to use it. Gratefully, our African Safari went very smoothly and we had no complications which required travel insurance.

    Barbara from NC
    Review Received: September 2, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    I appreciate the peace of mind I enjoyed having been insured for my trip. Thank you. Rosemarie.

    Rosemarie from FL
    Review Received: August 29, 2023
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    2 out of 4 people found this review helpful
    Tin Leg policy: Gold

    No one answered 24 hour assistance phone, plus I had issues connecting to that number in Scotland. Had to resort to email and that was very slow to get any response unless it was core hours in the US.

    Daniel from NH
    Review Received: August 27, 2023
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    13 out of 13 people found this review helpful
    Tin Leg policy: Luxury

    I’ve used Squaremouth several trips in the past and found them to cover my insurance needs adequately, however, this trip was quite costly for coverage compared to the past. I needed amateur athlete coverage for myself. Maybe it was my age or my husbands age that caused the increase. Thankfully our trip went smoothly and we did not need to use the coverage

    Margaret from FL
    Review Received: August 25, 2023
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    2 out of 3 people found this review helpful
    Tin Leg policy: Gold

    We have just begun the process of recuperating our money as we had to cancel the trip due to Rebecca and Scott being involved in a bicycle accident on August 2, 2023. Rebecca had a concussion, stitches and broke 4 bones in her face and was advised not to travel. Scott was needed to stay home with Rebecca to take care of her during her convalescence.

    Rebecca from CO
    Review Received: August 24, 2023
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    4 out of 12 people found this review helpful
    Tin Leg policy: Adventure

    Excellent. Prompt. Courteous.

    Laura from FL
    Review Received: August 24, 2023
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    0 out of 3 people found this review helpful
    Tin Leg policy: Gold

    I almost had to make a claim due to illness. I phoned Tinleg and spoke with a very helpful person who was familiar with the policy, was in the U.S. and spoke good English and was ready to help. Very good customer service!

    thomas from WI
    Review Received: August 24, 2023
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    9 out of 9 people found this review helpful
    Tin Leg policy: Gold

    It would be better that you have informational teams on call 24/7 vs. Just weekdays 8-4

    Teresa from SC
    Review Received: August 21, 2023
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    13 out of 13 people found this review helpful

    Review Updated: 10/09/2023

    Very disappointed in reimbursement and explanation process. My husband contracted COVID and was too sick to travel home the day we were dropped at airport by cruise. Plus he was still positive and we spent 2 nights in hotel. TL indicated they would not cover the hotel. I got us the quickest flights home and at no additional charge but yet no coverage for hotel. Make sure you read the fine print.