Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
They were extremely accommodating when my Antarctica trip was postponed twice by my cruise company the first due to COVID and the second for the war in Ukraine and was able to extend to the new dates and keep coverage without any additional charges. I had peace of mind knowing that I was covered.
Easy to purchase my coverage and no vlaims
Much more quick than my last experience with travel insurance claim. Did request a lot of unexpected information, but learned from last time to keep every piece of paper associated with trip until after claim closed. Overall happy with the experience and will use them again.
I have been using Squaremouth/Tin Leg for a few years now, the process is smooth and simple and the rates are very good. I have been able to find exactly the coverage I needed for each type of trip, and the customer service (when I've needed it) has been very good.
I hope if I ever DO have to file a claim for anything that I have the same experience.
Thank you.
Wife hospitalized in Rome. Tried to call both phone numbers. Could not reach you, because our European phone plan could only reach numbers on Whats app.
Made claim 11 days ago, but still have not been contacted by Robin Assist in claims Dept.
Michelle at Tin Leg was mossy helpful.
Filed claim over week ago but no response to date
Hi Alicia
Thank you for bringing this to our attention. I understand you submitted your claim on 4/1/2024. Your claim is being reviewed. Our team will be in contact with you regarding what information is needed in order to make a determination on your claim.
Thank you for your patience. Please let us know if there is anything else we can assist with.
Tin Leg was very easy to work with and very prompt in requesting any additional information needed. Their claim process is as good as any I have dealt with.
Great communication. Quick resolution.
After purchasing my Tin Leg policy for my Panama Canal Cruise, the cruise was canceled by Holland America. I would have been able to get my money back from Holland America but Tin Leg wouldn’t reimburse me for my insurance which amounted to $643. Cancellation was only good for 30 days after purchasing this insurance policy. We had no alternative but to go on a 12 day Caribbean cruise to Islands I would never have chosen. We are celebrating our 50th wedding anniversary and this trip was the biggest disappointment of our lives all because Tin Leg would not allow us to cancel our insurance.
I am still in the process of my claim being reviewed. My initial experience has been very positive. Slight wait to share my experience and the rep was very helpful and positive. Shortly after the intake I received the checklist of information required to evaluate the claim.
Last updated: September 24, 2026