Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
381,647
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AVG. MONTH
8,349
Total Reviews
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SINCE 2014
5,539
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,539 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4015
  • 4
    927
  • 3
    330
  • 2
    129
  • 1
    138
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  • Tin Leg policy: Gold

    everyone I interacted with was very helpful under a stressful situation.

    john from CA
    Review Received: December 23, 2023
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    5 out of 5 people found this review helpful

    Review Updated: 01/23/2024

    Tin Leg requires receipts for everything -including fast food at an airport. Not easy to do when your wallet is missing, credit cards had to be cancelled and you are in a panic mode--missed flight due to wallet stolen.
    They are suppose to get back to me tomorrow as I have submitted all the paperwork that I could find, including credit card receipts for new flights and cancellation fees.
    AND most important, you cannot talk to the claim's person -- all has to be done via email messages .

    Tin Leg policy: Gold

    I always use Tin Leg. Your service is great and you make insuring every trip easy. Thank you!

    Karin from IL
    Review Received: December 22, 2023
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    0 out of 2 people found this review helpful
    Tin Leg policy: Platinum

    We got sick, had to come home early. Beggining the claim process w/ you …. Lots of work . Don’t understand the TinLeg/BattleFace/ Squaremouth relationship… hope you all make this process less painful than it already has been . Call me please.

    Ross from CA
    Review Received: December 22, 2023
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    11 out of 12 people found this review helpful
    Tin Leg policy: Gold

    Our luggage was delayed on return so I contacted tin leg to understand process and coverages should we need it eventually (thankfully we did not!).

    Brooke from TX
    Review Received: December 22, 2023
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    I did not have any problems during our trip, which is good. I had an upfront question prior to purchase and it was promptly and curtiously answered.

    Patricia from NV
    Review Received: December 20, 2023
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    My wife and I both came down with Covid.
    I filed a claim, 3 weeks+ ago and they have stalled about getting it settled.
    I have called and emailed and they said that they have not yet assigned the claim to an adjuster.
    I am very unhappy with the response.

    Bruce from MA
    Review Received: December 19, 2023
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    15 out of 15 people found this review helpful
    Response from Tin Leg

    Hi Bruce

    Thank you for bringing this to our attention, I apologize for the lengthy process and the frustration you have experienced. I have spoken with our claims team regarding the status of your claim.

    When supporting documentation is sent via mail, it can take 2 weeks until everything is scanned and uploaded to the claim. Your documentation has been scanned in today, and will be reviewed by one of our claims adjusters. At that point, we will make a determination on your claim or contact you if any additional documentation is needed.

    We apologize again for the frustration. Please do not hesitate to contact us if there is anything we can assist with.

    Tin Leg policy: Luxury

    Our trip was interrupted in the middle due to a flight cancellation. We had to reschedule 2 flights and our tour as well. We also had to stay an extra night in a hotel. We called the 24 our line on a Saturday. The rep was very nice and tried to help, but she was unsure about what would be covered and asked us to call back on Monday. She had indicated only 24 hour medical emergency staff were available on the weekends.

    Neil from NY
    Review Received: December 18, 2023
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    5 out of 5 people found this review helpful
    Tin Leg policy: Standard

    Cynthia from TX
    Review Received: December 18, 2023
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    4 out of 7 people found this review helpful

    They were not very helpful at all, will not be using them in the future. first insurance company that I went with for travel and the worst so far.

    Tin Leg policy: Luxury

    I feel that the policy provided great coverage

    Catherine from NY
    Review Received: December 17, 2023
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    We had to delay our trip and Tin Leg allowed us to change our policy dates. It was taken care of quickly and efficiently. Great customer service!

    Karen from FL
    Review Received: December 17, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful

Last updated: July 5, 2026