Tin Leg Travel Insurance Reviews

Professional, helpful.

Was great

We couldn't take our trip because Dawn had open heart surgery 2 months before our scheduled departure date.

I got very sick on the last day of my trip while I was in Copenhagen and had my husband, who was back in America, call you to see what my options were. He wasn't very clear on getting information from Tin Star so I managed to pack and drag myself to the airport and come home as planned.

My husband experienced a sudden cardiac arrest 6 days into our 36 day European vacation in Paris, France. I reached out to the 24 hour customer service and did not hear from anyone. I sent a second email and finally got a reply the following day. Thank God he recovered but he did spend 9 day in ICU and 3 days in cardiac recovery. I have submitted a claim for trip interruption, and medical (secondary coverage) but have yet to receive any billings from the hospital. I have provided all medical reports given to us upon our discharge from the hospital. Please feel free to check in and I will update you on our progress with the claim.

Simple and straightforward. We had to cancel due to a medical emergency with my mother. The claims process was easy to handle and your agents made it simple to submit. Resolution happened in a few weeks not months and we had our checks within 30 days. Completely satisfied with the process.

Had to cancel trip due to health concerns regarding physical activities (biking) on trip the process of filing claim is smooth. The issue will come down to physician’s statement. I chose Tin Leg bc I tjoughtv its medical coverage (COVID) etc was appropriate for older clients. I never dreamed of cancelling the trip before departure

I was not pleased that when I filed my claim with Tin Leg that the interview for reviewing the claim was set out for several weeks.

I was injured, and called customer service to ask what I would need to do for medical care since I was in a foreign country. over the course of an hour, I was transferred three times to representatives who didn’t know how to assist me. By the time I was given the go ahead to find an emergency room, it was late into the night. I gave up and never went. My husband is a nurse and I am an ex-EMT so we splinted my hand and set it. I found it very discouraging to call your customer service and them not know how to answer the simple question: I’m hurt, how do I receive medical care?

First appointment by telephone is 4 weeks from my initial claim