Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I had to go to emergency in Italy so I’m waiting for the bill. I will be able to give better feedback once I submit my bill to you for reimbursement.
Easy to purchase and will
continue to use for future trips.
I really appreciate speaking directly with real people every time. Your customer service people are Always friendly and helpful. Even advised me on what extra coverage I didn't need. This was my second time using Tin Leg. Unfortunately I had to cancel my trip in 2019 but your service team talked me through the process AND even contacted me when I had a delay on my doctor's note. Fantastic! Payment was fast. Thankfully No claims this time ☺️
I had great experiences and dealing with Squaremouth.
This is the fifth policy that I bought in the last 10 years.
Representatives have been extremely helpful in making my Select selection and purchase.
I have had two occasions to file major claims. Each one was easy to file and received more than expected reimbursement.
Thank you for sharing! We’re so glad to hear you had a positive experience with us. We truly appreciate your loyalty and are grateful you continue to choose Squaremouth for your travels year after year. It’s an honor to be part of your trips!
I called Tin Leg shortly after purchasing the policy regarding a coverage issue. I was assisted by a lady whose name Was Cindy. She was very helpful and scheduled a time to call me back which she did as promised with the info I needed. She is a credit to your organization.
This was my third time to buy a policy from Tin Leg , I had a claim on the second policy which was handled very quickly and to my complete satisfaction. I will not hesitate to buy from you again.
That’s fantastic to hear—thank you for the kind words! We’re thrilled you had a great experience with Tin Leg, and we truly appreciate your trust in us for your travel protection.
I am sad that I had a return fight incident and have to file a claim. It’s exhausting to pull together but I am hopeful Tin Leg will assist when needed with clarification of the process.
Review Updated: 07/09/2026
I always suspected that travel insurance, like any insurance, was that the coverage is cloaked in nuanced legalese where the onus is placed on the customer to “prove” their claim when something goes awry out of the customer’s control. I suspect I was dealing with an AI customer service rep, sad. The system of providing and uploading the necessary “proof” seemed to prove that instead of what appeared at first to be simple instead morphed into the usual system of one providing information (glitchy downloading at times where info not being acknowledged by email or disappearing and needing to be redownloaded) only to be asked for a different format or different type of receipt. I understand the need for information, what I cannot abide is the agreement that something out of my control occurred but it is no one’s liability because no entity will accept that liability. My role was to provide profit for an insurance company, 3 airlines, 2 hotels, and my charge card. Thank you for that service. I now know to not buy travel insurance except for catastrophic medical.
Still processing a claim for medical expenses
I am still waiting to hear if my claim is accepted
good and inexpensive
Went very smoothly, and they handled my question about a possible pre-existing condition fast and efficiently.
Last updated: September 21, 2026