Tin Leg Travel Insurance Reviews

I appreciated how easy it was to get the required information to Tin Leg for a medical claim. They were able to resolve it within a few days.

I have purchased Trip Insurance through Tin Leg at least 2 or 3 times previous to this latest purchase for a trip scheduled for November 28 -December 7, 2025. I have never had to file a Trip Insurance claim before now. My wife had to be admitted into an emergency room hospital on November 27th. After a CT scan on November 27, an overnight stay, and an endoscopy on November 28. She was told she could not go on her cruise and she was transferred by ambulance to Vanderbilt Medical Center in Nashville where another endoscopy was performed with advanced tools. Amy was diagnosed with a stomach ulcer and was treated and released December 2nd. I am still waiting to receive documents from Celebrity Cruises and Online Vacations Center to substantiate cruise cancellation and refunds and a future percentage of future cruise credit from Celebrity. Celebrity as of 12/11 or 12/12 was offering a 25% credit of cruise cost to be used for a future cruise. I am requesting a higher percentage. I was able to get a full refund of the Allegiant Air travel purchase and a refund from Celebrity for Ship Excursions and add ons. All I need from Tin Leg is coverage for the actual cruise cost minus future cruise credits. It remains to be seen if Tin Leg will follow through with reimbursing me for the cruise cost that is not covered by some percentage future cruise credits.

Fortunately we didn't need it!

I had to file a claim for the first time in my life, due to illness before my journey. The process was smooth and I got the refund for my trip, so I am very happy! I had a high quality and low priced travel insurance that worked. Thank you Tin Leg!

I am very frustrated with TinLeg and can’t understand their high ratings. It took four weeks for my claim interview and now they keep asking for more documentation. I had a letter from my doctor stating I couldn’t fly due to an ear infection and illness, I provided doctor’s visit notes, ticket receipts, ids, etc. but TinLeg wants more, more, more forms filled out, more receipts, etc. All I’m asking is for $1,000 reimbursement, which is less than i paid for the policy. I will never use TinLeg again and have already told friends asking for travel insurance companies recommendations not to use TinLeg!

It's fortunate that I didn't need to file a claim. Having the Tin Leg insurance while traveling gave me peace of mind.

Excellent experience with filing and processing my claim quickly

Had to modify my plans after purchasing. It was extremely easy to make the necessary changes.

Easy to purchase. I had a question before my trip and received a prompt response. Would recommend!

Due to an illness during our trip we had to file a claim when we returned. Oddly we could not file a claim until we had a telephone interview with Tin Leg which delayed the process about a week. Afterwards we uploaded documentation to their website. We had a a lot of pages, over 30 but the site wasn't designed to confirm exactly what was sent. They only acknowledged that documentation was received. I don't trust their web site so after we put together more documentation we sent via fax. About almost 40 pages. We are out of pocket significant $$ and it is going on almost 3 months since we filed the claim.

We have used Squaremouth many times and this is the worst experience regarding a claim. We have no idea of the settlement and the timing.