Tin Leg Travel Insurance Reviews

Tin Leg appeared to be thorough with their documentation requirements, but not overly burdensome. They appeared to actually consider my input of circumstances about the claim. I believe the outcome was reasonable and acceptable.

So far so good. Waiting for them to approve payment

I think the explanation of benefits could be explained better. I know it is probably not an issue for you but as a consumer, it would be nice to have a more personalized explanation. What to do if I have a problem. What exactly is covered. Give some examples, like " if you get sick, you are
going to have to pay for services rendered and then you need to submit a claim
to
Tin Leg etc. Give some
examples. Also
explain what is Square Mouth and how does it relate to Tin Leg etc. You know what is going on but to me
it's a bit unclear. I have had to use Tin Leg in the past (2019) and it worked great. Did not use it for this recent trip. Thanks

Taking longer than expected for refund on trip canceled before we left due to illness.

I run a travel website and would love to be an affiliate with you all!

Traveler diagnosed with medical condition a week before our departure so I called to update our policy. Customer service rep looked into it and informed me that the new diagnosis was too late to be added to the policy and that any situation that would cause us to cancel or interrupt our trip at that point due to the new diagnosis would still be covered. Thankfully we were able to take our vacation without need to cancel or go home early. I was connected with the customer service representative quickly when I called and he provided the emergency number for me should I need it during our trip.

Very helpful staffer who helped me find a policy that covered pre-existing conditions, which gave us peace of mind. Fortunately, it wasn't needed.

I was unabke to go on my trip due to flight delays/cancelations. I will be filing a claim as soon as I get proof of refund or no refund.