Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
404,580
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AVG. MONTH
9,081
Total Reviews
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SINCE 2014
5,677
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,677 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4113
  • 4
    944
  • 3
    344
  • 2
    131
  • 1
    145
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  • Tin Leg policy: Gold

    I had to go to emergency in Italy so I’m waiting for the bill. I will be able to give better feedback once I submit my bill to you for reimbursement.

    Michael from AZ
    Review Received: June 11, 2026
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    Tin Leg policy: Gold

    Easy to purchase and will
    continue to use for future trips.

    Andrea from NY
    Review Received: June 11, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I really appreciate speaking directly with real people every time. Your customer service people are Always friendly and helpful. Even advised me on what extra coverage I didn't need. This was my second time using Tin Leg. Unfortunately I had to cancel my trip in 2019 but your service team talked me through the process AND even contacted me when I had a delay on my doctor's note. Fantastic! Payment was fast. Thankfully No claims this time ☺️

    Rita from PA
    Review Received: June 10, 2026
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I had great experiences and dealing with Squaremouth.

    This is the fifth policy that I bought in the last 10 years.

    Representatives have been extremely helpful in making my Select selection and purchase.

    I have had two occasions to file major claims. Each one was easy to file and received more than expected reimbursement.

    James Q from FL
    Review Received: June 9, 2026
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    2 out of 2 people found this review helpful
    Response from Tin Leg

    Thank you for sharing! We’re so glad to hear you had a positive experience with us. We truly appreciate your loyalty and are grateful you continue to choose Squaremouth for your travels year after year. It’s an honor to be part of your trips!

    Tin Leg policy: Gold

    I called Tin Leg shortly after purchasing the policy regarding a coverage issue. I was assisted by a lady whose name Was Cindy. She was very helpful and scheduled a time to call me back which she did as promised with the info I needed. She is a credit to your organization.
    This was my third time to buy a policy from Tin Leg , I had a claim on the second policy which was handled very quickly and to my complete satisfaction. I will not hesitate to buy from you again.

    Timothy from OR
    Review Received: June 9, 2026
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    1 out of 1 people found this review helpful
    Response from Tin Leg

    That’s fantastic to hear—thank you for the kind words! We’re thrilled you had a great experience with Tin Leg, and we truly appreciate your trust in us for your travel protection.

    Tin Leg policy: Gold

    I am sad that I had a return fight incident and have to file a claim. It’s exhausting to pull together but I am hopeful Tin Leg will assist when needed with clarification of the process.

    Kathryn from AZ
    Review Received: June 9, 2026
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    0 out of 0 people found this review helpful

    Review Updated: 07/09/2026

    I always suspected that travel insurance, like any insurance, was that the coverage is cloaked in nuanced legalese where the onus is placed on the customer to “prove” their claim when something goes awry out of the customer’s control. I suspect I was dealing with an AI customer service rep, sad. The system of providing and uploading the necessary “proof” seemed to prove that instead of what appeared at first to be simple instead morphed into the usual system of one providing information (glitchy downloading at times where info not being acknowledged by email or disappearing and needing to be redownloaded) only to be asked for a different format or different type of receipt. I understand the need for information, what I cannot abide is the agreement that something out of my control occurred but it is no one’s liability because no entity will accept that liability. My role was to provide profit for an insurance company, 3 airlines, 2 hotels, and my charge card. Thank you for that service. I now know to not buy travel insurance except for catastrophic medical.

    Tin Leg policy: Luxury

    Still processing a claim for medical expenses

    Edwin Jr from FL
    Review Received: June 8, 2026
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I am still waiting to hear if my claim is accepted

    Jill from AL
    Review Received: June 8, 2026
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    good and inexpensive

    Mark from GA
    Review Received: June 7, 2026
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Went very smoothly, and they handled my question about a possible pre-existing condition fast and efficiently.

    Steve M from CO
    Review Received: June 7, 2026
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    0 out of 0 people found this review helpful

Last updated: September 21, 2026