Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
343,408
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AVG. MONTH
7,489
Total Reviews
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SINCE 2014
5,234
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,234 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3794
  • 4
    883
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Gold

    First appointment by telephone is 4 weeks from my initial claim

    Jerry from CA
    Review Received: June 27, 2023
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    5 out of 6 people found this review helpful
    Tin Leg policy: Gold

    The site is easy to use and if you have a question you can call their number and quickly get an answer.

    Anthony from TN
    Review Received: June 25, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Mark from FL
    Review Received: June 25, 2023
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    6 out of 6 people found this review helpful

    It's nice and easy to buy insurance, you pay and believe that you are protected and don't need to worry about travel problems... until you file a claim.
    It is one thing to send $$$ to insurance, quite another to get $$$ from them.
    TinLeg adjuster went out of her way not to keep their part of the contract. She interpreted "will happen", i.e. future tense, as "already happened", i.e. past tense. I'm not sure if that was on purpose or it was her English language shortcomings.
    That made the whole claim process unnecessary painful, not exactly what I expected when I paid premium.
    In the end I was reimbursed in full, but only after delay and threat to escalate to Squaremouth resolution process.
    The bottom line is that if I'll decide that need travel insurance for my next trips(?) I'll definitely will buy it through Squaremouth.

    Tin Leg policy: Gold

    When reporting my claim she was very nice & compassionate. Very helpful.

    Brenda from GA
    Review Received: June 24, 2023
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    0 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    The purchase process was straightforward. I was easily able to find the coverage I needed for this trip. Unfortunately, about a month before departure I was diagnosed with a condition requiring surgery. The condition was a recurrence of a previous problem. I had purchased the policy within the time frame that included cover for pre-existing conditions. My claim was processed promptly and courteously. All communication was clear, as were the requirements for documentation. I received a check for my lost non-refundable costs about two weeks after I submitted the last piece of documentation. Excellent experience all around.

    Robert from FL
    Review Received: June 24, 2023
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    14 out of 14 people found this review helpful
    Tin Leg policy: Gold

    Filing a claim online was easy. I was careful to keep receipts and the emails that backed up my claim. Tin Leg has been prompt in responding.

    Paula from NC
    Review Received: June 23, 2023
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    6 out of 7 people found this review helpful

    Review Updated: 08/08/2023

    It took six weeks to resolve our claim, despite sending in the requested documents in a timely matter. They kept asking for more documents despite it being clear that our flight was delayed.

    Tin Leg policy: Luxury

    I am still awaiting a response from Tin Leg for a claim I advised them of for my trip in February. Their lack of response is nacceptable.

    Dianne from CA
    Review Received: June 22, 2023
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    I called to revise my coverage. The person I spoke with wad very helpful, efficient, and friendly.

    J from MI
    Review Received: June 21, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Since the claims department was closed, the customer service was not able to give me 100% information if my claim was covered under the policy.

    Shannon Smith from NC
    Review Received: June 19, 2023
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Tin leg

    2022 I filed a claim - I was satisfied with the service.

    2023 - I did not file a claim.

    Continue with great service as I encountered on my side last year .

    Reuven from GA
    Review Received: June 18, 2023
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    2 out of 2 people found this review helpful