Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
405,525
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AVG. MONTH
9,107
Total Reviews
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SINCE 2014
5,683
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,683 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4118
  • 4
    944
  • 3
    344
  • 2
    131
  • 1
    146
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  • Tin Leg policy: Gold

    It is an easy to use website. What is covered and the costs are clear. You have flexibility with the amount of coverage.

    ANTHONY from TN
    Review Received: February 10, 2024
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Purchasing insurance through Tin Leg was easy and straightforward. The documents and descriptions of coverages were also straightforward and simple to read. I used customer service once to ask a question, and the answer was provided quickly and succinctly. Our trip was great and we did not have to file any claims, but having the coverage provided significant peace of mind.

    Andrew from MD
    Review Received: February 10, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Great product and service at great price

    Andrew from LA
    Review Received: February 10, 2024
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    It was easy to navigate and decide what policy to buy. We had to add more value to our policy as plans for our trip grew, and that was easy to do.

    Nancy from OR
    Review Received: February 8, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Would buy again. Customer service prior to my trip was excellent.

    Tim from AK
    Review Received: February 8, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I had a policy that was canceled for any reason. I paid $1000 for the policy and I was only asking for 1700 in return because that is how much of my trip was nonrefundable at that point. I had only paid the deposit. That is after the 80% maximum that you will refund. It took months to get resolved just asking for one piece of information or one question after a week, then asking for another one, etc. So it did get resolved eventually and I’m happy with the outcome. But it really seemed to take forever and it would’ve been really easy to miss some of the emails .

    Lisa from OH
    Review Received: February 4, 2024
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    18 out of 18 people found this review helpful
    Tin Leg policy: Gold

    I've always had a good experience with Tin Leg. The trip I was supposed to take was cancelled due to the travel company going bankrupt. I filed a claim with Tin Leg and they returned the entire amount of the trip in a timely manner. They were easy to work with, pleasant and professional.

    Bonita from FL
    Review Received: February 4, 2024
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    7 out of 7 people found this review helpful
    Tin Leg policy: Standard

    I am very pleased with you
    r service!!!!

    Maria from CT
    Review Received: February 3, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Platinum

    Richard from CA
    Review Received: February 1, 2024
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    1 out of 1 people found this review helpful

    Claim submission was simple. All documentation was acknowledged. Communication was prompt.

    Only issue was time to receive check.

    Tin Leg policy: Gold

    Peter from CA
    Review Received: January 30, 2024
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    2 out of 2 people found this review helpful

    The claim process was straightforward and easy to do online. After asking for a couple pieces of additional documentation, the claim approval was quick and money was electronically deposited to our account. The claims personnel we dealt with were knowledgeable and courteous. We highly recommend the company and in fact are using them again for our next trip.

Last updated: September 24, 2026