Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
343,408
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AVG. MONTH
7,489
Total Reviews
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SINCE 2014
5,237
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,237 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3796
  • 4
    884
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Luxury

    Excellent customer services! They were able to change my policy since I made a mistake when I selected the travel date and refund the difference.

    Sandy from NY
    Review Received: March 29, 2022
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    2 out of 3 people found this review helpful
    Tin Leg policy: Gold

    There was no other experience

    John from WA
    Review Received: March 29, 2022
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    This is the second trip we have used Tin Leg, and it was another easy process. We haven't had to file a claim for either trip, but feel confident in the responsiveness. I'm confident we'll use this coverage again.

    Cheryl from WA
    Review Received: March 29, 2022
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    2 out of 6 people found this review helpful
    Tin Leg policy: Gold

    I just wish I had know about purchasing the product before the initial booking so I could have used all aspects of the policy.

    Lovell from WA
    Review Received: March 29, 2022
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    1 out of 3 people found this review helpful
    Tin Leg policy: Gold

    I was on my trip for an extra week. I could not get the insurance extended. Lesson learned.

    Virginia from MD
    Review Received: March 28, 2022
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    5 out of 5 people found this review helpful
    Tin Leg policy: Standard

    I was very pleased that I was able to transfer an unused policy ( due to Covid cancellation) and apply it to my current trip. I have used your company many times and I am always happy with the service.

    Natalie from NY
    Review Received: March 20, 2022
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    10 out of 10 people found this review helpful
    Tin Leg policy: Luxury

    Dawn from FL
    Review Received: March 14, 2022
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    20 out of 20 people found this review helpful

    Dealing with Tin Leg has been very smooth and organized. We were denied boarding due to a positive covid test. Everything was handled promptly and professionally and our check arrived quickly.

    Tin Leg policy: Gold

    Flexible to modify insurance policy to match changes we made to the trip.

    David from CA
    Review Received: March 14, 2022
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    6 out of 6 people found this review helpful
    Tin Leg policy: Gold

    I have never purchased trip insurance before but it was required by the country I was traveling to for an overseas conference. I was very pleased with the competitive pricing of Tin Leg, the easy-to-understand explanation of what I was paying for, and their user-friendly website. As my trip got closer it was conveyed that I would need separate and specific coverage against potential coronavirus expenses. When I contacted Tin Leg to inquire how to add this to my current plan they not only were quick to respond but also advised me that this was already included in my plan.

    Jen from NY
    Review Received: March 12, 2022
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    16 out of 17 people found this review helpful
    Tin Leg policy: Standard

    So far they have been very good about communicating and handling the claim. Very happy with the service.

    Wendell from WA
    Review Received: March 11, 2022
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    21 out of 21 people found this review helpful

    Review Updated: 04/08/2022

    Needed to file a claim. They were very responsive and communicated well. The whole process was very fast and I had an email saying that the check was on it's way, which I received 3 days later. Very good customer service!