Tin Leg Travel Insurance Reviews

When we first filled the claim we were passed off to another company "Broadspire," who took weeks to send us the necessary form. I filled out the form and submitted it to their website https://myclaimsagentupload.crawco.com. I did get a confirmation e-mail from them when I uploaded all the receipts and forms needed and was informed it should be reviewed within 2-3 business days. After two weeks I attempted to contact the company, I found their e-mail's sent to their address get automatically rejected so I tried the listed phone number. That agent said they couldn't find the claim in the system and gave me another number who gave me a third number to call. This last number never answered so I left a message, then a second, third, etc... After more than a month of waiting I tried the first number again, this time they found the number and assured me it had been escalated and would be reviewed. After another 2 weeks it still hadn't been reviewed. I once again called the first number, this time they gave me the claim adjusters direct number. The claim adjuster never once answered their phone and never responded to the 5-6 messages I left. At about 2.5 months after the initial claim was filed I called the first number again and got a hold of the claim adjusters manager who promised it would be reviewed in the next 2 days. The claim was finally approved, however I have a second claim that I filled shortly after the first which is still waiting...

Service was truly abysmal, the website has no way to view the attachments after you've sent them, no way to confirm you are done uploading. Worst of all is the lack of information or commitment to working claims in a reasonable time frame. Only one of the many people I talked to actually apologized for the long delays and communication problems.