Tin Leg Travel Insurance Reviews

I reserve my comments until this process is complete. If the result is I am compensated according to my contract in a fair amount of time, I would likely change the evaluations above and the comments I would place here.

I look forward to resolving this issue. I have been very satisfied with your representative, Kelly Gerber. I am hopeful this process will end with me being satisfied with TinLeg overall.

Thank you.

I called from a hospital in Cambodia and kept getting switched to a number where no one was working, hence same recording. The guy who I spoke with, finally took my info and then told me there was nothing he could do, that I should file when I got back, which I did. I am now waiting for a response (other than the automated one saying that you have the documents required).

My suggestion is that you don't send out these review requests until all is complete. Hopefully I'll have better things to say at that point.

Good policy at competitive price

So far, Tin Leg has acknowledged my claim and has requested a phone interview. I was able to choose a date and time online for a phone call. I also have the opportunity to upload documents online to support my claim or I can mail the documents to them with the completed claim form. I don't have enough information to give a rating yet.

Fairly straight forward. Expensive!

Seemed like a very comprehensive policy that not only covered cost of trip but gave me medical insurance and coverage for my trek

on the whole was happy to deal with square mouth. Will use again

Hello.
My interaction with Tin Leg was purely through the online claim process. I initiated the claim on November 19, 2023. On November 20th, I received an acknowledgement of the claim's initial submission. I then received a follow up email that the claim had been transferred to Battleface on November 20th and that I would be receiving a "claim form" from Battleface.

I have not received a form from Battleface, though I did receive an email which I did not fully understand. I responded to that email with information regarding ADDITIONAL TRAVEL DELAY information. I remain unsure if the complications of my return travel are fully understood by the adjuster who may be assigned to my claim.

Kind Regards,
Rachel

I had an accident six days before trip (head injury, broken rib, sprained ankle) and my husband and I were unable to go on cruise. I submitted all medical paperwork from hospital and follow up from doctor as well as all cruise information from carnival. Tin Leg is still refusing to reimburse and keep asking for additional information that has already been sent. We’ve used Tin Leg several times but have never had to file a claim. I’m so frustrated with trying to recover and dealing with them.

After this experience, I see no need for trip insurance. I experienced trip delays for 1. medical evacuation of travelling companion (but our flights weren't purchased on same transaction, 2. trip further delay due to hurricane, and inability to use a prepaid hotel (deposit not refunded - which should have been covered but was denied) 3. further delay due to baggage loss by airline (United Airlines came through on that one)...and all of this caused additional travel expenses by bus that weren't covered under the policy.