Tin Leg Travel Insurance Reviews

As retired airline staff, we travel frequently. Over the years, we have purchased many travel policies and we’re familiar with the contracts. Unfortunately, our experience in filing a claim with Tin leg was quite negative and I would not recommend them to any traveler. After our claim was filed and documentation sent as requested, Tin Leg repeatedly sent automated and contradictory requests that had nothing to do with our claim. The company is unresponsive in acknowledging the status of the documents already sent and repeatedly asks for endless information, including medical records that were irrelevant to the claim. Our multiple requests, by phone and in writing, to speak with a claims adjuster were ignored. Customer service answers the phone. But, they only say they will pass on your request and no one responds. I would not recommend Tin Leg Insurance to any traveler. It’s clear their strategy is to wear you down by requesting endless and irrelevant documentation. They don’t come out and deny your claim. They just **** the clock by asking you for more and more documentation until you go away. So, stay away!

I was not able to go on the trip because my wife passed away a few days before the trip began.

the Canada travel then to UK and it covered both was good it just was not that clear on the form that is why I HAD TO CALL CUSTOMER SERVICE

NA

Process to file claim pretty straightforward. Have not yet received a response to my submission, so that will determine final assessment of their service.

I was told by customer service that the insurance did not cover an FAA employee shortage, which happens every day of the year... WORTHLESS

With insurance, personal safety is guaranteed. Travel with peace of mind. Have a pleasant trip.

Had no problems so did not have to interact with the Insurance.

Have purchased fifteen plus policies through Squaremouth.com. Most of them Tin-Leg. We’ve never filed a claim in the past. Hope our experience having to file a claim is not disappointing.

Selecting and purchasing a policy was easy. I always purchase a policy just in case never expecting to use it. But unfortunately I needed medical care following an incident and feel very fortunate to have obtained it. Filing the claim was very easy online. However, some documents have sensitive, confidential info and I would feel more assured if the system and process was more explicitly secure when submitting these documents.