Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I not write English well so I feel you are good
Had to cancel trip one week prior due to serious emergency medical issue with my son, claim filed. Awaiting response.
Thank you for sharing your experience. We understand that claim situations can be stressful, and we're committed to helping you better understand what's happening. We're always looking for ways to improve, so if there's anything we could have done to earn five stars, we'd love to hear your thoughts.
Please email your claim adjuster so we can arrange a call and address your concerns directly.
We had to cancel our trip prior to our departure due to a medical emergency. Tin Leg walked us through the cancellation process and required documentation. Our claim has been completed and we did receive a full refund for our missed trip.
That’s fantastic to hear—thank you for the kind words! We’re thrilled you had a great experience with TinLeg, and we truly appreciate your trust in us for your travel protection.
My claim is still pending, so I'm not able to provide a review of my experience.
The people I worked with at Tin Leg were all very nice and courteous on the phone which helped make this a good experience. Communication via email was timely and clear. The claim process itself was a bit tedious, requiring statements and records from each of the doctors that saw me. This can be particularly difficult in the case of the urgent care doctor that didn't have regular hours at the clinic. It seems to me that having a statement and records from the doctor that restricted me from traveling would be enough. In the end I was able to get statements from each doctor directly to Tin Leg which resulted in my claim being approved. Tin Leg even paid more than I requested as they covered a credit card fee that I didn't expect them to cover. My warning would be that you must keep records of every transaction if you need to file a claim. I'm sure this is the same with any insurance company so I wouldn't hold this against Tin Leg.
Thank you so much for the thoughtful review! We're glad to hear everything went smoothly with TinLeg, and we hope to be your go-to travel insurance provider in the future.
I have purchased policies from Tin Leg several times. I appreciate how easy it is to review options and ESPECIALLY appreciate your customer service. It is a rare privilege to be able to speak to people who understand their product, communicate clearly and are genuinely helpful.
Easy to purchase. Brought piece of mind during trip.
The claims process was very easy and straightforward. Tin Leg kept me informed all along the way during the claims process. When I emailed them questions they responded very quickly.
Did not have to make a claim. On line sales were very simple and customer support on the phone was very helpful.
Easy to use site and A+ for being able to compare all insurance plans at one time.