Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I have booked with TinLeaf a half dozen times. Never needed to make a claim but comforted in knowing I had coverage. Yhey are competitive if not less expensive.
I purchased Tin Leg Gold travel insurance for $72. This was for a trip to Ecuadorian Amazon. This was my second time buying coverage from Tin Leg. The first time I didn't file a claim.
On my return trip, I missed a connecting flight from Miami to Charlotte because American Airlines experienced baggage unloading and carousel problems. The missed connection added 11 hours to my travel time. During the delay, I purchased Orajel for a painful insect bite I had received while working in the Amazon and made eating difficult. I bought two meals during the extended wait. The total claim was only $42.
Despite the small amount involved, Tin Leg required multiple rounds of documentation: receipts, travel itineraries, ticket information, and then additional screenshots from Expedia. I provided everything requested. After all that, my claim was denied.
What disappointed me most was not the dollar amount but the claims process itself. The policy advertised travel delay and missed connection coverage, yet a straightforward $42 claim turned into repeated requests for paperwork followed by a denial. Based on my experience, travelers should read the policy very carefully and consider whether the claims process is worth the premium before purchasing Tin Leg insurance.
Rating: 1/5 stars. I paid for peace of mind and received neither coverage nor a reasonable claims experience.
Thank you for your feedback. To clarify the decision, travel insurance requires you to be treated by a physician during your trip and to provide a medical report for any claimed expenses. Regarding your missed connection claim, it was declined because the cause of the delay does not match the specific covered perils outlined in your policy. We understand this is disappointing news. If you have any further questions, please contact your claims adjuster directly via email.
I contacted Tin Leg while traveling because of an emergency illness. I had asked what was required and if I needed to initiate a claim and was told nothing was required. When I logged the claim later it was denied because it was required that I get certification from a medical professional while we were there (which the agent never told me). Tin Leg's response was "oh well...you didnt ask about that", so now I am out over $5000, plus what I paid for the insurance fore 2 people to start with. A total scam
I had never purchased travel insurance in my life. I started looking for travel insurance in May of 2026 by doing an online search simply on "travel insurance". I found a site that provided comparative info on what it deemed to be the "top" companies today. I was able to use this service to find and compare coverage options and rates offered by several companies. The TinLeg plans were easily the best choices I found for my upcoming trip -- outstanding coverage (especially emergency medical with no deductible along with evacuation & repatriation) at very low prices compared with other listed companies. I especially appreciated the option of selecting a specific plan by requesting the quote to be emailed to me. The quote arrived in seconds, and it clearly delineated all aspects of the plan under one quote ID, which I could act upon as a registered plan with full proof in the received email itself. I purchased the plan directly from the received email.
I also wish to note that I had a few questions about aspects of the plan before I requested the email, and when I called the customer service number, I WAS CONNECTED WITH A REAL PERSON, and she was able to answer all my questions.
Thank you - peace of mind is worth a lot......
Very easy process.
I chose this product because I foolishly thought Tin Leg would provide better service if I ever needed to file a claim since they are the marquee brand for the Squaremouth website. Silly me.
In all the years I've been purchasing travel insurance I've only filed claims twice. Once because unrest in Peru derailed a planned trip to see Machu Picchu. The second time was on my last trip to Italy because 12 hours before departure from my hometown, I was informed by the airline that my Lufthansa flight from Frankfurt to Olbia had been cancelled because of a pilots' strike.
The only silver lining as I scrambled to make very expensive and stressful last-minute plans was that at least I had travel insurance to hopefully take some of the sting out of the unplanned expense.
Long story short, my experience in trying to get any kind of money back was so awful, I filed a complaint with the Insurance Commissioner's Office in my home state.
Tin Leg policies cost more than other providers and get you nothing but hassle.
I will likely continue to use the Squaremouth site to shop for travel insurance policies, but I will not purchase a Tin Leg policy, nor would I advise anyone else to.
If you want to get the run-around there are other companies that probably provide equally bad service for less money.
Got sick during the trip. Put in a claim for the medical cost plus a taxi ride. Waiting to hear back.
Did not need to use our policy thank goodness!! But so glad we had it!! Will get another one for our next adventure:)
Excellent customer service in purchasing insurance. So far have not had to file a claim. Thank you!
Last updated: September 21, 2026