Tin Leg Travel Insurance Reviews

I need to reopen claim 53-TLG-B49-B324A

It was a pleasure working with Tinleg and I would definitely use your protection again.

We changed our plans to not go to Egypt from Istanbul due to the fighting in Gaza and were told we could not submit a claim because there wasn’t any terrorist activity in nearby Egypt. That is ridiculous! We won’t be getting trip insurance through Squaremouth again and will tell all about our experience.

I don't have much experience buying travel insurance, but the process went well and I believe I got the amount of coverage I needed for a reasonable price.

My wife got sick on the last day of our trip. When we contacted customer service, they said we needed to get a Drs note in order to get reimbursed for changing our flights. Well our Dr in California doesn't get into the office until 1pm EST, so it would have been impossible since our flight time would have already been interrupted. We were thinking that maybe she should just take a bunch of medicine in order to travel the entire day. We were worried that even after driving the hours to the airport, she could be denied boarding for being too weak. But at least then we would have had a reason to make a claim with you all. It just felt pointless to have had paid all this money for insurance that is not willing to help, and I wondered if next time I should just have coverage covering days after the trip on the case this happens again. I'm not happy with this company, and I will not be choosing it again.

Our planned trip was to Israel. Obviously, circumstances have precluded our ability to travel. We alerted Squaremouth that our trip had been cancelled and we were waiting to see how much of a refund we would receive before completing the claims process. Everyone I talked to have been extremely helpful and I especially appreciate the individual that is walking us through the process. Like us they are being patient as wait for a final accounting from the tour group.

My trip to Jordan/Israel was canceled. I called the customer service and was told that my claim was not valid, because we were not traveling due to Israel declaring war. The customer service said that war was not just cause.

I didn’t know how to answer the question “Did you file a claim I was not offered any opportunity to file a claim.? Nor directed to where I could. Just told I didn’t have one.

Not happy and feel that if war is not a reason, then your insurance would accept no reason.

I have an appointment for a phone conversation with an agent next week regarding the claim.

Tin Leg provided very clear information about my policy and how to access support if I needed it.