Tin Leg Travel Insurance Reviews

excellent customer service, easy to understand terms and conditions, good rates.

Filed claim. We’ll see how it goes.

The trip was canceled by the provider, I didn’t cancel the trip. For this reason, I feel that at least some part of the insurance fee should be returned or credited against another trip. Because the trip was canceled by the provider, you were not exposed to any risk and, in my opinion, had nothing to insure. I have tried contacting you twice about this matter, but have not gotten a response.

At no extra cost the policy was extended by one day as we had to leave a day early due to airline flight cancellation due to incoming icy weather. Tin Leg was easy to work with.

Haven’t heard anything about claim status- mailed everything certified mail weeks ago- any update would be appreciated thanks- DianeMKujawa

My claim has been sent along to someone to review - but not until 2 days ago...and it was received on February 14th. Pretty slow for a claim with a doctor's statement attached. Still waiting to hear

Still waiting on our claim.

My claim is still in process, which it has been for more than 6 weeks with no resolution. I have had to initiate all communication with Tin Leg then Broadspire to get any status on the claim. When I call, the rep is cordial and says a message will be sent to the next rep in line who will contact me usually by the end of the day. Days go by and no follow up from Tin Leg or Broadspire. I feel as though Tin Leg/Broadspire agents are just trying to wear me down so I get frustrated enough to give up. Email communication from Tim Leg saying the claim was being transferred to Broadspire on January 14, 2022, confirming receipt of necessary documentation said review would take up to 5 business days. That didn't happen. Next communication on January 26, 2022, from Broadspire confirming receipt of all necessary documents said review would take 2-4 days. February 7, I emailed about status. No one responded. On February 14, 2022, I asked for the person handling my case, Mark Bent, to call me directly with a status. He did call and said the amount of the claim was more than he is authorized to approve, so it had to go to his manager, Candice Tate. Mark said he would do his review that day and send it to Candice the next day for review, which would take 3-5 days. He would follow up with me via email regarding status within the 3-5 days. He said it might not take 3-5 days, but he wanted to give a cushion because of volume. It is now 6 days, and no one has contacted me. Since failing the claim, I have been calling and emailing (after the time frames I was told to wait) for status/decision, and no person in authority has communicated with me directly. Today, I left voice messages for Mark Bent and Candice Tate.
I expected better service from Squaremouth/Tin Leg. I didn't choose Broadspire.
Catherine Arnold
Claim # 3929196

Excellent customer service! All of my questions were answered enabling me to make the right choice for my trip.