Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
405,525
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AVG. MONTH
9,107
Total Reviews
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SINCE 2014
5,683
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,683 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4118
  • 4
    944
  • 3
    344
  • 2
    131
  • 1
    146
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  • Tin Leg policy: Luxury

    Purchasing a travel insurance policy from Tin Leg was simple and straightforward. Th customer service individual that I spoke to was very helpful and answered my questions fully in a professional manner. I was very pleased with the help provided.

    Paul from TX
    Review Received: November 11, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Happy we insured our trip given the terrorism in Israel which occurred approximately 2 weeks before we were to depart.

    Gary from IA
    Review Received: November 10, 2023
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    4 out of 4 people found this review helpful
    Tin Leg policy: Gold

    My experience with tin leg thus far has been very positive. , my trip was canceled because of the unrest in Israel at this time. therefore I have filed a claim. The claim was very convenient but it's not complete at this time. .

    Anita from VA
    Review Received: November 10, 2023
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    2 out of 5 people found this review helpful
    Tin Leg policy: Gold

    Good experience

    Sheila from SC
    Review Received: November 9, 2023
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    As soon as my Israel trip was canceled by my tour guides, I called tin leg and was instructed on what documents I need. I still need to file a claim. I am waiting for final documentation from my tour guides.

    LaShelle from UT
    Review Received: November 8, 2023
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    0 out of 3 people found this review helpful
    Response from Tin Leg

    Hi LaShelle

    I understand you will be filing a claim when you receive the documentation from your tour guide. Once you have received it, you can start your claim here: https://www.tinleg.com/report-claim/begin

    Please let us know if we can assist in any way.

    Tin Leg policy: Luxury

    Will purchase again for future travel.

    Patricia from FL
    Review Received: November 8, 2023
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    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    No problems with recent trip! Did not use the Travel insurance but was necessary to have for a cruise.

    Frank from KS
    Review Received: November 8, 2023
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    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Agents were knowledgeable and helpful. I added on to my policy before departure as I changed plans and they couldn’t have been more helpful.

    Lisa from NY
    Review Received: November 8, 2023
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    1 out of 2 people found this review helpful
    Tin Leg policy: Silver

    will use again when I travel international

    Ronald from IL
    Review Received: November 7, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Tin Leg ignored and misinterpreted evidence in physician statement submitted with claim and certain information in our claim regarding the capability of an insured to travel at time of purchasing policy. Tin Leg refused to waive the pre-existing medical condition exclusion and in reliance on an alleged pre-existing condition, denied the claim. Tin Leg also did not process the claim in a timely manner and was not very helpful in describing our options to appeal following the denial of our claim.Would not purchase a travel insurance policy from Tin Leg in future. Very dissatisfied!

    No from MO
    Review Received: November 6, 2023
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    11 out of 11 people found this review helpful
    Response from Tin Leg

    Hello

    Thank you for bringing this to our attention. I have spoken with our claims team to gather more information about your situation. I understand that your claim was unfortunately denied because your trip was canceled due to a pre-existing condition. I also understand that your claim has been appealed with the underwriter, and that the denial was upheld.

    Pre-existing conditions are a common exclusion within most travel insurance plans. Only policies with the Pre-Existing Condition benefit can cover pre-existing conditions that impact a trip. Unfortunately, your policy did not include this coverage. I apologize that your claim did not have a more favorable outcome.

Last updated: September 24, 2026