Tin Leg Travel Insurance Reviews

So far the customer support has been awesome. I purchased my policy pre-covid and when covid hit and cancelled my trip Tin Leg allowed me to transfer the policy to the following year. Unfortunately, this year I was on my way and already had travelled to the departure point for Antarctica however the night before departure we found out covid was on the ship and the trip was interrupted. So far the claims people have been very quick and efficient in responding. I am still awaiting the final result but it has been 5 stars all the way to this point.

Wish that had had 24/7 customer svc. Website great for making changes. Great reps

Initially I filed a claim in case the airline will not reimburse me and was told to wait for an adjuster to contact me. The adjuster never did contact me, but I was reimbursed so not filling a claim. It is worrisome though that nobody contacted me after the initial filing over a month ago.

I 1highly recommend Tin Leg for travelers. I bought my insurance for a trip to the Caribbean Islands. A night before my trip I found out my husband misspelled my last name on the policy. I called insurance but my message went to voicemail. However a representative from Tin Leg called me back soon after and was able to correct the mistake. Very professional agency. I would use Tin Leg again for travels.

Waiting for claim processing.

Good, clear documentation for the most part. It would help to have a bit more clarity in the policy documentation around COVID-19 handling, pre departure and extension/interruption would be great, especially around multiple people in the trip and partial positivity.

I understand that the industry must be under an unimaginable amount of stress at the moment. We are trying to be patient. The times listed by the both tin leg and the administrator (Broadspire) are underestimated. When we first filed our claim it took well over a week to hear from Broadspire. We then filed our claim a week ago and were told we would hear back in 2-3 business days but have yet to hear anything.

They have been very helpful.

The process to be updated on my claim has been very slow and there has been little communication. Very frustrated.

Because of Covid-19 the experience has been challenging. I assume the volume of claims has extended the turn around time but I’m hopeful that the process will go smoothly once the TinLeg group responsible for processing the claim makes contact