Tin Leg Travel Insurance Reviews

It was easy to file a claim both online and in person with the helpline. However, I have to wait almost 3 weeks for an interview to process my claim. The appointments are only 15 minutes, but apparently there aren’t any available until then. I think that’s a long time to wait.

One of the companies listed by resort to consider to use for insurance. Online purchase and documentation via email.
One question answered by phone call live prior to purchase. Fortunately trip was successful so no need to use policy

I have insured with Tin Leg several times. Each experience has been exceptional. We had two misfortunes, and the company reimbursed us promptly.

I missed my flight & am not eligible for any compensation. I called as soon as I could to report this issue but was advised by staff that 2 weeks notice was necessary. I lost my ticket fee & your charges.
I Lost nearly a thousand dollars and am on a fixed income. I am not happy.
So...no trip & lost income. I would not recommend this plan with family & friends who travel extensively.

Everyone has been pleasant and professional

I can not produce a purchase receipt for my damaged luggage though I had a receipt for purchase of replacement luggage.
It was a 3 year old suitcase that the zipper got broken by baggage handling on the first leg of my outbound trip and I had to purchase a replacement piece enroute to my destination.
I could not produce the required documentation and so, I canceled my claim.
I was in contact with very courteous Tin Leg personnel several times when I tried to make the claim. I disagreed with what was required for documentation to make my claim but that was the policy.
The helpful attention was the reason for my rating.

Great staff!

You need more knowledgeable people working your phone line for those calling from their trip. When I became ill, I called and was trying to get information on what kind of testing was needed for proof of COVID and the person was unsure.
I filed my claim around Oct. 11 or 12, right after I returned. I keep getting emails saying the receipts don't match the list of expenses, etc., when they do, that I need to list the expenses, which I did on the form. I have emailed back several times asking for clarification on what else is needed with no communication. I called a couple of days ago to try to get this resolved -- to Robinassist -- and the person I talked to said she was going to ask my claims person to call me but I have not received a call. This is not acceptable. I don't like being handed off again and again Squaremouth to TinLeg to Battleface to Robinassist. This lack of communication is beginning to make this feel like a scam.
Janice Collins
619-346-9798

The staff was accommodating

I am waiting to find out how they manage my claim