Tin Leg Travel Insurance Reviews

I couldn’t be happier with our coverage from Tin Leg. They had the best combination of benefits for our needs, the sign up process was easy and efficient, and customer service was stellar when I called to ask questions about different policies. Fortunately, I did not have to file a claim, but felt confident that I would have been well taken care of. I appreciate that their policies cover Covid. All in all an excellent experience!

Buying travel insurance is so expensive and it’s so difficult to assess what’s necessary that the process is really stressful. I wish there had been more filters to help guide decisions.

From a customer stand point, It's all Tin Leg no matter who you sub the work out to. During our trip interruption, Global Excel ACM StarrAssistUSA

It was difficult to connect by phone to customer service. Lots of back and forth calls with long delays.

Tin Leg was able to transfer my insurance from my previously booked trip in July (which was subsequently canceled due to Covid-19) to my replacement trip in September. I am very grateful they were able to accommodate the change.

My experience purchasing the travel insurance was good, I will purchase again in my next trip.

Very easy to changes my dates based on a covid cancellation in 2020.

It took 4 phone calls to get one question answered. Completely frustrating. Your people are trained not to think independently. I am grateful that I did not need to make a claim. Our medical isure was resolved without havig to cut our trip short. But, I will never buy another policy from this company. Companies are only as good as their ability to help solve a problem.

I interacted twice with Tin Leg's customer service. The first time was to correct the start date of our trip and the second was to ask some specific questions regarding the possible cancellation of the trip. Both calls were answered very promptly and the Customer Service representatives were very knowledgeable and very helpful. Our trip was not cancelled, we had a great time and did not need to file a claim. We were happy, however, to have the trip insurance "just in case".

This whole covid thing was a mess, had to cancel my trip. But you were easy to deal with and I thank you so much for that!
You made it easy to delay my policy to the following year.
Because of that I will deal with you again in the future and refer others to you.