Tin Leg Travel Insurance Reviews

Simple and straightforward. We had to cancel due to a medical emergency with my mother. The claims process was easy to handle and your agents made it simple to submit. Resolution happened in a few weeks not months and we had our checks within 30 days. Completely satisfied with the process.

Had to cancel trip due to health concerns regarding physical activities (biking) on trip the process of filing claim is smooth. The issue will come down to physician’s statement. I chose Tin Leg bc I tjoughtv its medical coverage (COVID) etc was appropriate for older clients. I never dreamed of cancelling the trip before departure

I was not pleased that when I filed my claim with Tin Leg that the interview for reviewing the claim was set out for several weeks.

I was injured, and called customer service to ask what I would need to do for medical care since I was in a foreign country. over the course of an hour, I was transferred three times to representatives who didn’t know how to assist me. By the time I was given the go ahead to find an emergency room, it was late into the night. I gave up and never went. My husband is a nurse and I am an ex-EMT so we splinted my hand and set it. I found it very discouraging to call your customer service and them not know how to answer the simple question: I’m hurt, how do I receive medical care?

First appointment by telephone is 4 weeks from my initial claim

The site is easy to use and if you have a question you can call their number and quickly get an answer.

When reporting my claim she was very nice & compassionate. Very helpful.

The purchase process was straightforward. I was easily able to find the coverage I needed for this trip. Unfortunately, about a month before departure I was diagnosed with a condition requiring surgery. The condition was a recurrence of a previous problem. I had purchased the policy within the time frame that included cover for pre-existing conditions. My claim was processed promptly and courteously. All communication was clear, as were the requirements for documentation. I received a check for my lost non-refundable costs about two weeks after I submitted the last piece of documentation. Excellent experience all around.

Filing a claim online was easy. I was careful to keep receipts and the emails that backed up my claim. Tin Leg has been prompt in responding.