Tin Leg Travel Insurance Reviews

My trip was rebooked multiple times and each time my experience with tin leg customer service exceeded my expectations. They made the process easy and even refunded some of the premium when the flight costs decreased.

In 2019 (pre-COVD) I purchased a policy for a trip scheduled for 2020, which obviously didn't happen. When it was delayed and rescheduled, I spoke to someone at Tin Leg who assured me they could simply transfer the policy to the new dates, and nothing further was required of me. She was competent and professional, and it made me feel good about using Tin Leg.

On a previous trip, I had also used Tin Leg. There was a delay in my return flight due to weather, which resulted in having to stay one night in a hotel. The Tin Leg rep then helped me recoup some of my expenses, since the airline did not cover any of it. That was the whole reason I came back this time. I would use Tin Leg in the future, for sure.

Due to the Canadian - US border being closed for an extended period of time I had to change the dates on my policy two or three times. This was done without any problems at all. I really appreciate the ease with which it was all accomplished. Thank you.

The customer service department always is clear and happy to help with any questions you might have. I love this company! The last representative that I spoke with was Jody and she was amazing and again, very clear on her answers in helping me use the website and choosing the right policy for me.

Fast efficient service. Pre departure modification of the policy was simple and quick. Coverage was excellent at the price point compared to other providers.

Customer service promptly replied to my inquiry regarding coverage for trip cancellation due to the potential death of a family member at home, not just issues with the travelers. I then went forward with the purchase of my policy, which had an extremely competitive price.

I purchased a policy for one day instead of for the entire time I was gone and this was corrected quickly and efficiently!

I was very pleased with the flexibility you provided as the dates of my trip kept changing. Our trip went as planned and we didn't need to file a claim, but it was reassuring to know if there had been a problem we had our policy with you to help us through.

This would have been a 5 star review except for the pushback we got when trying our trip was postponed due to covid-19. If you trip is cancelled and covered due to natural disasters, civil unrest, etc, how can a world wide pandemic be excluded just because covid 19 was not specifically listed on the the policy-(it didn’t even exist then)? If a country’s borders are closed for travel, for whatever reason, you won’t be traveling and you don’t need a travel insurance policy! The issue was finally resolved by transferring our policy to our new trip dates in 2021. However, I would have appreciated that offer from the very beginning, rather than sweating the review board process and the possibility of losing all that money, just to have to purchase another policy or chance traveling without coverage. COVID-19 has wreaked havoc on the entire travel industry - it doesn’t need any help from less accommodating travel suppliers.

Customer Service was professional and friendly when called to change the date of policy