Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,063
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AVG. MONTH
7,562
Total Reviews
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SINCE 2014
5,243
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,243 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3800
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Luxury

    Since I didn't file a claim even after a lost luggage disaster, I have no idea how helpful you would have been in the case of a trip problem

    Lorraine from MD
    Review Received: August 16, 2021
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    1 out of 7 people found this review helpful
    Tin Leg policy: Standard

    I purchased this policy because we were going to the beach and I was worried about hurricane season and evacuation problems. The customer service rep was very helpful with choosing the right plan.

    Donna from VA
    Review Received: August 15, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    It was extremely frustrating to have purchased a policy from you and then to be sent to a different company to handle the claim. Once I contacted the other company it took several days to get a response.

    Stephanie from TX
    Review Received: August 14, 2021
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    The woman I spoke with on the phone to purchase the policy was excellent. She was knowledgeable, pleasant, and very efficient.

    The policy was a little expensive but it did give me peace of mind in case anything went wrong.

    Teresa from MD
    Review Received: August 14, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    They were very responsive and we will be on a call with them next week to go over the claim.

    Abraham from NJ
    Review Received: August 12, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Great service with real customer service representatives. They were very accommodating with my trip changes due to COVID.

    Joan from TX
    Review Received: August 12, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Positive & smooth experience.

    Agata from NY
    Review Received: August 11, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    call from aborad to check regarding condition of family member as i wasnt sure the enxt steps - feedback was quick and proffessional

    arik from NJ
    Review Received: August 9, 2021
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Claim interview is coming up on 10 August. Lost only one day of trip so it is not a major claim.

    Mark from FL
    Review Received: August 8, 2021
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    10 out of 13 people found this review helpful

    Review Updated: 09/05/2021

    First travel claim we ever made and it was harder than expected. I believe a third of the documents I sent were lost or I reviewed and had to be resent.

    Tin Leg policy: Luxury

    Did not have any claimable issues with this travel trip so can not say more about my experience accept it was easy to get the coverage, easy to extend the coverage to new travel dates due to Covid-19 without any additional cost.

    PRAVIN from GA
    Review Received: August 7, 2021
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    2 out of 2 people found this review helpful