Tin Leg Travel Insurance Reviews

I submitted a claim on January 26th. It is a simple claim, for a fairly inexpensive trip. I contracted COVID while I was away. Tin Leg assigned the claim responsibility to Broadspire and they keep asking me for documentation that I have already submitted an explanation for. I cannot get any answers from them. Every time I call I get the runaround. Last time, the very nice woman told me she would send an urgent email to the person in charge of my claim and his manager. Two weeks later....nothing. This type of business practice borders on being fraudulent.

Horrible - Tin Leg assigned claim responsibility to Affinity and they will not respond to claim status. I cannot get any answers from Tin Leg or Affinity and Tin Leg Claims only puts you in voicemail. This type of business practice borders on being fraudulent.

We have used Square Mouth for
Two European river cruises.
We first heard about SM from Travel With Alan.

Waiting on Claim forms due to Covid

I spent a tremendous amount of time researching trip insurance including what is included with my high-end credit card. Since I booked early, this was done about 6 months ago and I don't recall the buying experience with Squaremouth. Accordingly, I rated the experience 3* (since this form didn't allow me to leave the rating blank for this review) and I reported i interacted with Customer service which I probably did but have no true idea. Rating the buying experience closer to when I did it would make sense.

Most of my research was painful as there's a lot of jargon, different plans cover different things so apple-to-apple comparison is impossible. I found much of the really important info is buried in .pdf documents, not on website pages.

All that painful effort being behind me, I did purchase the Sqaremouth policy so apparently I made an informed decision to pick the best product for me.

Helpful Customer Service Agents when I needed to call after the policy was issued. I asked the questions, received clarification and all was in order. Thank you!

Fortunately we did not need to file any claims but we got the insurance because the BVIs said we had to have it yet NO ONE asked for proof of insurance. They only cared about Covid tests.

I purchased this insurance for a cruise and extended stay in Greece. We wanted to customize the coverage as we did not need the full coverage provided by the cruise company. You were able to offer exactly what we needed at a price we felt was reasonable. Fortunately, we did not need to file a claim as everything went according to plan, but we felt confident that we could have contacted you for assistance if needed.

your customer service staff was very knowledgeable and helpful. we will definitely utilize again.

The policy was straight forward and it was just right for my needs.