Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Luxury
It appears to be excellent. I have a virtual meeting with a representative from Tin Leg on Saturday August7, 2021
Angelia from FLReview Received: August 6, 2021Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: GoldI just wanted to ask a question and got some feed back if it covers Co-vid testing but it wasn't an emergency. So our interaction stopped after that. I was just curious what really covers. The next question I have if I got sick or something an emergency happens over seas, would the insurance blame it on a preexisting condition or not.
Juan from OHReview Received: August 5, 2021Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: GoldTin Leg has transferred my policy to Broadspire who I have not heard back from. The representative was nice, but I'm not sure about my experience or rating until my claim gets paid in prompt manner. Therefore, that 3 star rating is just to fill something in.
Saul from FLReview Received: August 4, 2021Was this review helpful?6 out of 7 people found this review helpful“Tin Leg policy: LuxuryFortunately I did not need to use this insurance, but I can speak to the ease of obtaining it and its very competitive pricing. I traveled with two relatives so there were three people to insure and we needed the Covid clause. Our trip was to Costa Rica and when we sent it our insurance policy from Tin Leg, as part of the Health Pass required by Costa Rican authorities, it was accepted without difficulty.
LILIA from FLReview Received: August 2, 2021Was this review helpful?3 out of 4 people found this review helpful“Tin Leg policy: LuxuryTin Leg was easy to choose and less expensive than other options.
Daniel from SCReview Received: August 2, 2021Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: GoldMark from NMReview Received: July 30, 2021Was this review helpful?126 out of 128 people found this review helpfulOur trip was insured against trip interruptions and covid medical problems - which, in a pandemic situation one would think would include the mandated testing to return home. The delay in our trip was due to an error on the testing physician’s part, which I documented for you. This was a covid centered problem, but you reclassified it as ‘not having the correct travel documentation’, as though I had forgotten my paperwork somewhere.
I understand how the game is played. I wager a certain amount that I will have problems, and you bet that I will not.And you have an incredibly sharp razor when it one to parsing the language of our contract. Nothing personal, just business... I must say though, when I stood there outside the airport in a third world country with my teenaged daughter, I thought you had my back — and it felt good. To find out that what you really had was my money, and were happy with that outcome is beyond disappointing.“Tin Leg policy: LuxurySigning up was easy and gave me peace of mind. It was easy to tell how coverage would work with my existing med. insurance. There were lots of coverage options available.
Kathleen from CAReview Received: July 29, 2021Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldI appreciated the availability of customer service during my trip however assistance with my claim was inconsistent and confusing at times. The claim was filed diligently on my behalf by a helpful service agent but then lost in the forward processing. The website provided to track the claim was effectively useless with no functional links. Blank forms were eventually sent to me by email and after my repeated inquiries I was told they were sent in error. After my calling again and resubmitting the claim request new claim forms were delivered. I am now preparing the documentation for this claim and will look forward to completion of this process without further confusion or snafu.
Alfonso from CAReview Received: July 28, 2021Was this review helpful?25 out of 27 people found this review helpful“Tin Leg policy: Luxuryneeded to change and was easy to make an adjustment for dates and amont
Colleen from COReview Received: July 25, 2021Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: LuxuryI've tried to call Customer Service but the wait times are ridiculous. After waiting for 30 minutes, the phone system kicks in and says "no one is available - leave a detailed message and someone will call you back". I left a detailed message and NO ONE has called me back. Its been 7 days and several attempts to reach you to no avail or returned call
Adauto from TXReview Received: July 20, 2021Was this review helpful?25 out of 25 people found this review helpfulResponse from Tin LegHi Adauto
I apologize that we were not responsive and more helpful when you attempted to contact us! Customer service is our number one priority, and we always want to be as helpful as possible for our customers. In this case, we fell short.
If you still have any questions, please contact our customer service team at 844-2401233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!