Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
405,525
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AVG. MONTH
9,107
Total Reviews
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SINCE 2014
5,683
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,683 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    4118
  • 4
    944
  • 3
    344
  • 2
    131
  • 1
    146
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  • Tin Leg policy: Luxury

    So far, I have not had to file a claim with Tin Leg. However, I do appreciate the flexibility as we scheduled, cancelled, and rescheduled due to COVID.

    Mark from KS
    Review Received: May 8, 2022
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    8 out of 16 people found this review helpful
    Tin Leg policy: Gold

    It was easy. Agents are knowledgeable and coverage for Covid was perfect

    Barbara from AZ
    Review Received: May 6, 2022
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    2 out of 10 people found this review helpful
    Tin Leg policy: Gold

    I filed a "Missed Connection" claim almost 3 months ago, contacted provider and Squaremouth many times, heard many promises but my claim is still pending with no result in sight.

    Sergei from MO
    Review Received: May 4, 2022
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    114 out of 118 people found this review helpful
    Tin Leg policy: USA Only

    The form that is provided to complete is not clear. It says to attach documents. But yet later, the representative informs me to send emails directly to him. I spent unnecessary time creating documents to attach to the form as instructions said.

    Magdalena from CA
    Review Received: April 29, 2022
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    49 out of 54 people found this review helpful
    Tin Leg policy: Gold

    Like many companies out there, waiting time on line is excessive, but manageable .

    Marcos from NY
    Review Received: April 25, 2022
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    12 out of 15 people found this review helpful
    Tin Leg policy: Gold

    Will use again great service

    Christopher from NY
    Review Received: April 24, 2022
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    6 out of 14 people found this review helpful
    Tin Leg policy: Gold

    Very easy to purchase the policy. Staff very helpful. Did not need to use it, but felt more secure because I had the insurance. Would definitely use your services again.

    Rhonda from FL
    Review Received: April 24, 2022
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    5 out of 13 people found this review helpful
    Tin Leg policy: Gold

    My flight was cancelled, and could not get out of area for two days. The airline offered no compensation except rebooking the flight two days later. I had to book a hotel and will be filing a claim for that.

    Clifford from FL
    Review Received: April 23, 2022
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    11 out of 33 people found this review helpful
    Tin Leg policy: Gold

    Submitted a claim, but was able to come home on scheduled flight.

    Emily from VA
    Review Received: April 22, 2022
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    4 out of 32 people found this review helpful
    Tin Leg policy: Silver

    Difficult to have customer service answer a call then said they would call back. About 10 hours later got the call back. 😳

    Babette from IL
    Review Received: April 22, 2022
    Was this review helpful?
    29 out of 31 people found this review helpful

Last updated: September 24, 2026