Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,314
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AVG. MONTH
7,571
Total Reviews
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SINCE 2014
5,243
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,243 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3800
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Luxury

    Reserve it till after closure with claim

    Peter from CO
    Review Received: March 29, 2020
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    4 out of 4 people found this review helpful

    Review Updated: 04/26/2020

    Polite, prompt, and truly no hassle. Have been using it for many years. This was the first time I had a claim. Did not disappoint. Will use it in the future for sure.

    Tin Leg policy: Luxury

    Great customer service so far in the claims process.

    Minh from VA
    Review Received: March 28, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My experience purchasing insurance was a very good one. The employees were helpful and made sure I got the best policy at the best price to meet my needs.

    Henry from FL
    Review Received: March 27, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    We have gotten insurance through Squaremouth referrals several times. Luckily, until this time we never had to use the insurance. Tin Leg proved to be excellent in their timeliness and helpfulness. When we had questions they were promptly answered either by email or phone. We received our insurance reimbursement in accurate and timely manner. While we hope never to need to collect travel insurance again, we will continue to use Squaremouth referral, and certainly consider Tin Leg..

    Nancy from NY
    Review Received: March 26, 2020
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Felt comfortable with your policy and did not need to use it, but confident having the policy.

    Elaine from MA
    Review Received: March 26, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Very little to provide feedback on yet. Need to complete interview next week.

    Donald from OH
    Review Received: March 25, 2020
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    4 out of 4 people found this review helpful

    Review Updated: 04/22/2020

    I had a backpack and it's contents stolen which had a value of $1100. I received $401 in compensation with VERY little explanation other than I wouldn't be paid more than $100 for any single item. why not provide an accounting of what items I was paid for and what not?

    Tin Leg policy: Standard

    Responded to my email quite fast. Will use again.

    Kimberly from IL
    Review Received: March 23, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Was easy to update my trip details like dates through customer service.
    Details of my policy were easy to understand and contact numbers and card was comforting on the trip.

    Bruce from MN
    Review Received: March 22, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I needed to transfer my policy from 1 destination to another. It was a smooth process. I asked a multitude of questions, all of which were answered fully and in simple terms that I completely understood.

    Paula from NY
    Review Received: March 20, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My insurance purchasing experience was exemplary!
    Could not have been better!
    Thank you!

    Michael from FL
    Review Received: March 16, 2020
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    0 out of 0 people found this review helpful