Tin Leg Travel Insurance Reviews

I had to cancel our trip because both my husband and I had health issues and our doctor recommended that we not go on the trip. We know that you got the claim but you’ve been working on it for a long time with no further updates.

My original flight was cancelled the day of scheduled departure

This forced me to move my trip back 24 hrs (departure and return flights).

I called Tim leg and square mouth customer assistance in order to try to shift the dates of my policy, but they told me that wasn’t possible.

Great company to deal with.

It was fairly easy to purchase insurance from the site. When I had questions the customer service person was very helpful.

I had to make a change to my policy and it was easy.

The process and communication have been pretty good so far. The only thing I will mention is that I’ve been asked to provide some information I already uploaded on the claim form and even though I explained that the issue with my ferry was not a delay but a modification to the schedule, they asked for a reason for the ferry delay. So there seems to be a bit of a disconnect but I’m hoping it doesn’t continue that way.

Agents were very detailed in explaining the coverage offered and answered all of my questions. We felt very comfortable on our 3 week trip (adventure), knowing we had insurance to cover any unexpected circumstances. Luckily we did not have any reason to file any claims so I can't comment on how that would have worked out, but based on discussions with the agent(s), we felt any issues, if presented, would be taken care of. Easy process, giving us no cause for worry if anything unfortunate would have occurred.

Purchasing the policy was easy. Unfortunately I needed to file a claim under the trip cancellation provision of the policy due to an unexpected cancer diagnosis about 2 months before my trip. Tin Leg required documentation from my doctor which I provided and the claim was paid without issue. The claim process was reasonable and the claim was paid in a timely manner.

The Representative I spoke to was pleasant and knowledgeable. We only spent maybe 10 minutes on the phone, and it was complete.

Getting travel insurance through Squaremouth is super easy. I have been using them for years whenever we are travel internationally for added peace of mind. The website is easy to navigate and like how you can compare several insurance at a time.
I highly recommend it to all my family and friends.
Fortunately, I never have to file a claim till our trip to Portugal just recently and still have to send some documentation to the insurance company so I have to see how that goes.