Compare Tin Leg Plans in Just A Few Simple Steps
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
My wife and I contracted a bacterial disease while in Africa causing severe diarrhea. My wife also fell in the bathroom as a result of the diarrhea and needed stiches to close the wound. When I went through your automated phone system, I finally talked to the health care specialist trying to get a referral for a private hospital in Johannesburg. Her answer was that I should google the local hospital. Worthless information that did not help me in a crisis situation. A perrson goes to the public hospitals there to die, not get care. I needed a private hospital which a local friend helped us get into. She had a CT scan and 8 staples to close the Wound. We delayed our departure one day to help recover and then flew to our Detroit destination. My wife was checked into the hospital for three days at Corewell hospital in Royal Oak MI.
I explained the situation when I initially made the claim online, but was constantly being asked by email for documentation that did not fit my claim issue. I finally had to schedule a phone call to discuss the situation, but even then, I don't feel like it was completely understood.
Easy and affordable!
I’m glad to have trip insurance because I got very sick and had to miss a leg of my trip. I was super bummed but there was no way I could travel. I saw a doctor and he also said I couldn’t travel for a few days.
I filed a claim with Tin Leg on Aug 12, which was easy enough, but I have to do a phone call with their claims person. I got an email to schedule the phone call and they don’t have ANY open times until SEPTEMBER 24!!! And even more annoying, the only available appointment times are between 9 am and 3 pm, working hours for a normal person. I’m a teacher and I get 30 minutes for lunch, which is actually 20 min by the time I drop off my students. So I’ll get about 10 minutes to eat.
I assumed that since Tin Leg is an insurance company, they would have hours that are helpful for their CUSTOMERS and enough appointments available to process claims in a timely manner. 😵💫🤬
A pre-depature confirmation with contact information would be extremely helpful.
I’ve made a claim and could not go on the trip due to an injury. I’ve submitted doctors records but they keep asking for more and then more information. So much that I have had to contact my doctor office more than 5 times. The claim is still pending.
Thank you for sharing your experience. We understand that claim situations can be stressful, and we're committed to helping you better understand what's happening. Please email your claim adjuster so we can arrange a call and address your concerns directly.
Easy to purchase and peace of mind while away.
My claim was paid in full and within 30 days. This experience strengthened my opinion of how important it is to obtain medical travel insurance for all international travel. Even a minor illness can result in expensive medical bills.
After years of buying trip travel insurance I finally had reason to file a claim. It was handled promptly, fairly and I am satisfied.
customer service very friendly and helpful.