Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
344,320
Calendar icon
AVG. MONTH
7,573
Total Reviews
Star icon
SINCE 2014
5,243
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,243 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3800
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    124
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    No complaints and website was well organized and easy to nVIGATE.

    JIM from VT
    Review Received: February 5, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Adventure

    I had one brief informational interchange and it was fine. Thankfully did not have to use this insurance abroad.

    dassi from NY
    Review Received: January 31, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Adventure

    The only issue I encountered was trying to find the place on the website that allowed me to select high-altitude climbing. It was not very clear and I had to call customer service to get help.

    Kathryn from CA
    Review Received: January 29, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Janice from NM
    Review Received: January 25, 2020
    Was this review helpful?
    1 out of 1 people found this review helpful

    Not sure why I had to do a 5 minute phone interview to repeat info I had provided on the forms but I did it and claim was paid within a couple days.

    Tin Leg policy: Economy

    This was the second time I used this company ...very easy to sign up again ....felt good to be able to purchase coverage . Will continue to use this company .

    Kendal from MN
    Review Received: January 19, 2020
    Was this review helpful?
    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    I looked at several travel insurance companies before purchasing this one for a recent trip to Antarctica. The two features we really needed were coverage for pre-existing medical conditions and a high coverage amount for evacuation, and Tin Leg offered these. I felt Tin Leg offered a reasonable price for the coverage, compared with other companies. We did not have to make any kind of claim, but I felt good knowing it was there if we needed it.

    Mary from MO
    Review Received: January 17, 2020
    Was this review helpful?
    6 out of 8 people found this review helpful
    Tin Leg policy: Standard

    The cruise line cut the long voyage short, reducing the cost. Tin Leg was very fast at providing the new, lower cost for the insurance policy, but initially said I could use it only as an advance on a future Tin Leg policy. I requested a refund on the grounds that my husband and I, 80 and 73, might not be taking another cruise that qualified, and it was the cruise line, not our whim, that caused the shorter cruise. Happily, they soon reversed their position and gave us a refund.

    Shannon from VA
    Review Received: January 15, 2020
    Was this review helpful?
    4 out of 4 people found this review helpful
    Tin Leg policy: Adventure

    Thankful that I didn't need to use the insurance but relieved that I had it if necessary.

    Karyn from FL
    Review Received: January 13, 2020
    Was this review helpful?
    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Easy to reach, clear and straightforward to interact with, an altogether different experience than dealing with the airlines and credit card companies.

    Donald from MA
    Review Received: January 10, 2020
    Was this review helpful?
    5 out of 5 people found this review helpful

    Review Updated: 02/08/2020

    Prompt, clear and straightforward dealings by phone and email. 1portion of claim resolved readily and reasonably. However, I was advised to file a second portion, went two rounds of providing back up at underwriters prompting, only to be told in the end that portion of claim isn’t covered. Don’t know if I’m more troubled by being led down a path or by the claim being categorically rejected. Both sides could have been spared the work!

    Tin Leg policy: Luxury

    I got the coverage I wanted and needed so I was able to take my cruise without worry.

    Rich from NJ
    Review Received: January 6, 2020
    Was this review helpful?
    2 out of 3 people found this review helpful