Tin Leg Travel Insurance Reviews

I feel secure knowing that I have travel insurance, but am always glad that I have never had to use it.

I had an unexpected severe health event causing me to abort my much desired vacation abroad.

I was asked to buy a whole new one way ticket by my airline although I had the return ortion of my Business Class ticket unused. The new ticket was more expensive the rate for one-way being almost as much as the roundtrip fare! I felt this was unfair and took my case to Tin Leg Insurance company whom my friend had recommended and with whom I had purchased travel insurance.
They took my claim request seriously, went through the Verification and settlement process professionally and thoroughly and finally found my claim fillable.
Even if they had refused reimbursement, just for the very present, responsive and professional way they dealt with my case, I will definiyely go to this company again and also recommend them to all my friends.

Tin Leg is easy to deal with, fair with policies, and has good customer service. I needed to change a policy after the “grace” period expired. The representative handled the matter to my satisfaction.

I really appreciate your experts that help guide which policy fits our needs.
Thanks,
Jim Whitticom

very easy, straight forward, good explanations of coverage

Tin Leg customer service really eased our fears that we would bear the burden for our cancelled cruise up the Mississippi -- due to my sudden heart issues, 9 day hospital stay and pending heart catheterization. They worked quickly and efficiently to investigate, then reimburse us.

They were absolutely terrific in the entire claims process.

I was out of country when getting sick and requiring a brief hospital stay. I was using a SIM card from a different country and contacted TinLeg via email to inform them I would be filing a claim when I returned to the U.S. TinLeg apparently tried to text me on my cell phone but as I had a non-U.S. SIM card they did not reach me. After about 30 hours they did contact me via email which does not require SIM card.

The TinLeg representatives were all very pleasant, patient, and had good information for me. My claim was settled quickly and satisfactorily.

The only recommendation I would make is for the TinLeg representatives to take the time to not only process the claim but to answer emailed questions as well as they did telephone questions. Some of my emailed inquiries were not directly answered but were answered by the fact that the claim continued through the process. I had to intuit that my emailed questions had been read and acted upon.

Overall, the experience with TinLeg was a good one.

The organization I was traveling with cancelled the trip prior to our leaving due to unrest in Haiti. Since my policy included cancellation, I filed a claim to receive my airline fee. My claim was denied because I was told my policy didn’t cover “civil unrest”. I really don’t agree with that decision since it really was the organization who cancelled, not me. So it was a total waste of money to pay the extra for cancellation.

Tin Leg's response time and processing time on my claim was terrific. The customer service rep I spoke to was very helpful and responsive. I feared my claim might drag on for weeks or longer but the process went smoothly overall and my claim was quickly settled. Unlike other insurance companies I've dealt with, there was no dithering and back and forth delays, etc in Tin Leg's handling of my claim. I am very pleased with Tin Leg's service and price and will certainly use them on my next trip.