Tin Leg Travel Insurance Reviews

We have purchased travel insurance in the past but never had to make a claim.Today we have a real-life experience to share that confirms the importance of Trip Insurance - and to highly recommend SquareMouth and Tin Leg. In Spring 2019 my husband and I purchased flights to Japan as well as an extensive travel package through a Japanese agency which included our lodging and meals for a 6 day mountain pilgrimage. This was a bucket list trip for us,. It was a significant investment we have saved up 4 years for, so we definitely wanted to have some insurance "just in case". We used SquareMouth to compare plans and we chose Tin Leg's "luxury plan" which was a little pricier than some of the other plans, but we compared the benefits and read the fine print and this plan offered full refunds and overall best coverage. It cost us $190 - a small percentage of the full cost of our trip.

Our departure from the States was scheduled Oct 11 with arrival in Osaka October 12th. Unfortunately, TYPHOON HAGIBIS - one of the largest on record also decided to arrive October 12 right where we were headed. So, within 5 hours of our departure with our bags all packed and out the door we were notified our flight leg from LAX to KIX was cancelled. The airline offered re-booking in 5 days, or a voucher to use by end of 2019 (only a few weeks away). Neither of those were going to work for us. So, This meant our entire itinerary and our dream trip had to be cancelled. As a side note, we were actually able to negotiate between our Chase Rewards Card travel, and the airline to reroute us to Europe. Quite a wild random change of plans (but we highly recommend doing, if you ever hit this situation). So, the good news was that we did get a holiday. However, we were still left with cancellation fees, non refundable penalties, and the loss of our Japan dream. I called Tin Leg several times to get their help and advice. The customer service was always top notch - every person without exception was so patient and helpful. We were assigned a claims agent, but we waited to make the full claim until after we returned from Europe and after we were able to confirm our total loss (two Japan hotels kindly refunded us, but others could not). Our Square Mouth agent spoke to us once via phone and the remainder via email. He was always responsive within just a few hours. Our claim submission was completed online, a very simple and straight forward one page form. The only time involved was simply gathering our receipts, and attaching via PDF. I included a PDF of our hurricane's Wikipedia page, and the proof of flight cancellation (use FlightAware). Perhaps this helped speed the verification process.

Now, because we were rerouted to Europe by the Airline I didn't claim our airfare, however our insurance agent was so honest! He let me know that yes indeed our flight fare to Japan was fully covered by our travel policy, since it was "cancelled and/or interrupted". He even verified the full amount we were entitled to claim. We were stunned it was so much more than we thought! ALL of the flight fare, plus hotel cancellation fees and travel agency penalty fees were covered. So, everything we were out of pocket for. I amended the amount on our claim. Our agent processed it in less than 24 hours, I received a tracking number via email, and the check arrived in our mailbox in just 4 business days. This experience has exceeded all of our expectations!. Truly the best investment we ever made, and we couldn't be more pleased with our service! I will be recommending Square Mouth and Tin Leg to everyone. What could have been a devastating loss to our dream is saved. Thanks to Tin Leg, we now have all the funds waiting for our dream trip again. We plan to purchase Tin Leg insurance through SquareMouth next year, when we re-book our Japan adventure!

We are loyal supporters of Squaremouth and Tin Leg. This was our sixth policy, with the seventh one coming up for January 2020.

Very helpful and patient. Would definitely recommend them.

Would use again

Great experience. We had to cancel our Cruise due to an illness of my wife 8 days before our scheduled departure. Tin Leg was very responsive and the claim process was clear and professionally handled at every step. I was expecting a lot of red tape in the process, but was pleasantly surprised that upon the day after the submission of our doctor's statement and our submission of prepaid non-refundable expense documentation, our claim was approved. I was very impressed with the whole Tin Leg process from beginning to end. I highly recommend Tin Leg for insuring your travel experience.

Customer service during purchase was very helpful
i had additional questions and talked to a Supervisor who then completed my purchase saving me from being switched around to different people
much appreciated!
I will use you for y next trip,,,Your customer service is wonderful

Great explanation and information regarding coverage options.

Tin Leg was amazing. My husband became very ill and was hospitalized a few days before the start of our trip. I contacted Tin Leg customer service and explained my husband was critically ill. I said I was in no position to deal with anything, but wanted to let them know I would be filing a claim in the future. They were very compassionate and said all was good and to get back to them when the time was good. When I was able to talk, I was asked a few questions in the interview, asked to email a few receipts, and a few hours later I received an email that my check had been sent. I will definitely be using Tin Leg when we are able to rebook.

Excellent tool for travelers.