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Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
325,145
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AVG. MONTH
6,910
Total Reviews
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SINCE 2014
5,114
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.08/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,114 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3714
  • 4
    863
  • 3
    308
  • 2
    117
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    112
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  • “
    Tin Leg policy: Gold

    NOT AT ALL PLEASED WITH TIN LEG SUPPORT OR PERSONNEL!!!

    DOUGLAS from WA
    Review Received: August 17, 2025
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    0 out of 4 people found this review helpful
    Response from Tin Leg

    Thank you for sharing your feedback. We understand that you had a negative experience when working with our Emergency Assistance team. We are conducting a detailed review of your interactions to identify any areas where we could have improved.

    “
    Tin Leg policy: Gold

    Robert from NC
    Review Received: August 15, 2025
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    0 out of 0 people found this review helpful

    We never dreamed we would use our medical insurance on a vacation, but always knew it was wise to have it. Tin Leg provided a great policy, and the paid right up on our claim. We've booked another trip, and Tin Leg is our insurer for it.

    “
    Tin Leg policy: Gold

    The customer service person was very helpful and was able to point me to the best coverage for our trip.

    Michael from WI
    Review Received: August 14, 2025
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    0 out of 0 people found this review helpful
    “
    Tin Leg policy: Platinum

    Hard to say, since I thankfully didn’t have to use it…but the purchase process is pretty straightforward and well defined

    Erik from CA
    Review Received: August 13, 2025
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    0 out of 1 people found this review helpful
    “
    Tin Leg policy: Gold

    Best customer support.

    ARTUR. M from NY
    Review Received: August 12, 2025
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    0 out of 1 people found this review helpful
    “
    Tin Leg policy: Gold

    The agent I spoke with provided a comprehensive overview of the process, took any necessary information from me and let me know how and when the company would be following up. It made the process of filing a claim much more simple, at least so far. I am still in the early stages of my claim with them, but it's been a positive experience so far.

    Kristen from WA
    Review Received: August 12, 2025
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    0 out of 0 people found this review helpful
    “
    Tin Leg policy: Gold

    Cynthia from WI
    Review Received: August 11, 2025
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    0 out of 0 people found this review helpful

    I had to explain twice I only had screen shots of my What’s App conversation with the delivery driver to use as confirmation of the actual delivery because we were gone on a tour when the bag was finally delivered to our hotel and the hotel did not request a receipt or anything as as delivery proof. They finally accepted these as delivery confirmation and paid the claim for baggage delay.

    “
    Tin Leg policy: Standard

    Our trip was rescheduled and we had no problem with changing the dates for insurance.

    Larry from WI
    Review Received: August 11, 2025
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    0 out of 0 people found this review helpful
    “
    Tin Leg policy: Economy

    Shomari from MD
    Review Received: August 11, 2025
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    0 out of 0 people found this review helpful

    Provider did not go based on their policy wording but twisted my words in order to deny my claim.

    “
    Tin Leg policy: Gold

    I got covid during my cruise and was treated by the doctor on the ship. Sent in all the information and the bill from the cruise ship doctor, waiting to see how long it will take you to pay and how good the claims process is.

    William from IL
    Review Received: August 10, 2025
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    0 out of 5 people found this review helpful
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