Tin Leg Travel Insurance Reviews

I purchased insurance before I flew and I had flight delayed issues and had to pay extra. I filed a claim last week and still waiting for response. When you call customer service said file a claim online but there is no proper guidance or answer from customer service. Not satisfied with service.

I filed a claim on May 13, 2026, which they acknowledged. The only thing I've heard is that they turned the claim over to "RobinAssist", which assured me that they had everything they needed. Nothing since then.

We had a major delay and I was quickly able to get in touch with Tin Leg who helped. I ended up filing a claim about this and am awaiting on the results but filing was quite straightforward! Would use them again!

Was going to file a claim but was told it probably won't be covered

Didn’t end up needed but felt more comfortable because we had it

When I called with questions, people were friendly, courteous, and gave me all the answers I needed.

Had a CFAR policy with Tin Leg. Did not go on trip for a variety of reasons. Filed CFAR claim. Lots of documentation needed. Then more documentation, but claim was approved. Assume the additional request for more documentation was to allow Tin Leg to keep my refund money for an additional week. Providing documentation via upload of scanned documents was easy and fast.

A small medical issue required a doctor visit while in Germany. 24 Hour assistance helped us locate a doctor and created a claim for us. Upon returning home we filed the claim which was easy to do on line. Within a couple of weeks they wired us the total amount of the claim.

Had to change policy dates and destination and was told the change would take effect within one business day. It took a week and another phone call to get the change made, causing me to have to buy a different company's policy to cover a related upcoming trip. While it was good to get the change made eventually and I appreciate the flexibility, it was not the service I expected in terms of Tin Leg doing what it said it would do when it said it would do it. I am more likely to buy a policy directly from underwriter Berkshire Hathaway than one private-labeled through Tin Leg in the future.

It was easy to evaluate the policy and purchase it. After purchasing, our trip it extend a few days. Customer service was quick and pleasant in evaluating this and confirming it did not entail any change in cost.