Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,320
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AVG. MONTH
7,573
Total Reviews
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SINCE 2014
5,243
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.06/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,243 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3800
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    124
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  • Tin Leg policy: Luxury

    Overall a very reasonable and straightforward process. Good insurance and support.

    Henry from AZ
    Review Received: October 21, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    No further comments.

    Thomas from CO
    Review Received: October 21, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Wayne from LA
    Review Received: October 21, 2019
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    4 out of 4 people found this review helpful

    This was the first time that I had to file a trip interruption claim with Tin Leg and Squaremouth. My claim was handled in outstanding fashion. Communication was clear and quick. The phone interview was very helpful, and the interviewer was courteous and provided a great deal of useful information and advice. I used the online method to file my claim and provide my supporting documentation, and it was simple and flawless. My claim was approved within 24 hours and was to my complete satisfaction. The checks for the claim arrived promptly.

    In this day and age when customer service is generally lacking, it is so refreshing to deal with companies who take customer service seriously and take pride in providing outstanding service. I have used Tin Leg and Squaremouth in the past, and you can be assured that I will do so in the future. All superlatives apply; perhaps the one that fits best is PHENOMENAL. Thank you Tin Leg and Squaremouth!!!

    Tin Leg policy: Luxury

    Cheri was very nice to deal with, straightforward answers to questions, helped with troublesome documentation. Settled expeditiously. Better than Ii expected.

    John from WA
    Review Received: October 19, 2019
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    2 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Peter from AL
    Review Received: October 19, 2019
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    3 out of 3 people found this review helpful

    Overall a very good experience. Selection of an insurance provider is very good, fast and easy. The on-line experience is first class, easy and fast.
    Electronic paperwork is a great time saver and so easy for documentation.
    My claim was handled with no problem. Complete satisfaction, speed of claim verification and time to receive the claim payment were very good.
    I have used your service in previous trip and will use your service for all my future travel insurance needs.

    Tin Leg policy: Luxury

    We had a claim of around $550 for a party of 5 for delayed luggage and one stolen item from the luggage. The airline reimbursed us, and Tin Leg said they would pay nothing as a result.

    I accept blame for the failure for this policy to be of assistance. In the fine print, it says that if there is coverage under any other plan, or reimbursement by any airline etc, you get ZERO payment under the Tin Leg policy if the loss is fully paid for by others. It may say under the delayed baggage coverage that you get $200 per person, but that is only to the extent of your expenses, and only if the airline doesn't reimburse you anything-- which is unusual.

    I wasn't thinking when I purchased the policy that it was not additional stand-alone coverage really, but rather covered what was not covered elsewhere-- nothing is additive. For example, most good credit cards, especially the higher end ones, like Visa Signature, give you almost all the benefits of the Tin Leg policy, for free, if you pay for the trip using your credit card. The Tin Mouth policy is only helpful for higher end evacuation coverage costs and higher levels of required medical care. Don't buy it for all the other things (lost baggage, stolen items, etc) that you can get for free. At least that's my advice.

    katherine from FL
    Review Received: October 19, 2019
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    12 out of 14 people found this review helpful
    Tin Leg policy: Luxury

    Aislyn from CA
    Review Received: October 19, 2019
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    1 out of 2 people found this review helpful

    The claim process is so efficient. I filed a claim for trip interruption online and made an appointment to talk to a claim specialist in a few days. The interview was very effective and received the check in a couple of days. I’m extremely happy with the process and I definitely love to purchase travel insurance from you.

    Tin Leg policy: Luxury

    Very easy to review several policies and compare benefits

    Henry from NV
    Review Received: October 16, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    MICHAEL from PA
    Review Received: October 15, 2019
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    1 out of 2 people found this review helpful

    Claim expeditiously processed in a very professional manner and full amount of claim received without any bureaucratic hassle. Very satisfied and have already contracted with Tin Leg for my next trip.

    Tin Leg policy: Standard

    Needed to change dates. No problem.

    Robert from WA
    Review Received: October 14, 2019
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    0 out of 1 people found this review helpful