Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,577
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AVG. MONTH
7,576
Total Reviews
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SINCE 2014
5,246
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,246 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3802
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Luxury

    MICHAEL from PA
    Review Received: October 15, 2019
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    1 out of 2 people found this review helpful

    Claim expeditiously processed in a very professional manner and full amount of claim received without any bureaucratic hassle. Very satisfied and have already contracted with Tin Leg for my next trip.

    Tin Leg policy: Standard

    Needed to change dates. No problem.

    Robert from WA
    Review Received: October 14, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Very easy to compare and then choose a policy! I will be submitting a claim in the near future and would like to delay further comments until that process is completed.

    Janice from TX
    Review Received: October 13, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My husband went to a hospital ER in Croatia for what turned out to be a kidney infection. I called Tin Leg to inform them he was there and might need to be admitted, though in the end he only needed antibiotics.
    I emailed the ER paperwork to Tin Leg, had a brief follow up phone call, and got the check soon after. This was not a large claim, under $100, but I was impressed with the way Tin Leg handled it. I will be using them again.

    Leslie from NY
    Review Received: October 12, 2019
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    Customer service was not very helpful in answering questions about the insurance product that I was considering purchasing.I ended up reading the particulars about the policy details on my own.It would serve the company better if their representatives were more knowledgeable about the products that they offer and sell.

    thomas from CA
    Review Received: October 12, 2019
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    0 out of 0 people found this review helpful
    Response from Tin Leg

    Hi Thomas,

    I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

    If you have any additional questions about your policy, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

    Tin Leg policy: Luxury

    Very easy and convenient process for my claim.

    Virginia from AZ
    Review Received: October 10, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    I would suggest not giving just a telephone number for assistance as accessing telephone service is not always the easiest. We had intermittant internet, but email was definitely easier than phoning. We were in Spain and purchased a phone with time/minutes to use within the country and communicate with friends that we have there. I tried calling the number on your website from this phone and got nowhere. I did search for an email address, got one and did get a response via email, so I'd suggest that this be equally available as a phone number.

    Rosemary from NC
    Review Received: October 9, 2019
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    1 out of 1 people found this review helpful

    Review Updated: 11/06/2019

    I was very pleased. We had a small dental emergency while overseas and we were reimbursed for both the consult and the prescription cost. I will use this insurance again.

    Tin Leg policy: Standard

    Jose from CO
    Review Received: October 9, 2019
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    1 out of 1 people found this review helpful

    i was impressed how quick this claim was finalized.

    Tin Leg policy: Standard

    I am unable to evaluate this insurance because my travels went smoothly and, consequently, had no need for assistance or to file a claim.

    Linda from CO
    Review Received: October 9, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    I thought the price was great for the policy.I always like to have travel insurance but don't want to spend a lot on it.This policy was perfect for me and have me a piece of mind while traveling.

    Kimberly from NY
    Review Received: October 7, 2019
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    0 out of 0 people found this review helpful