Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,577
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AVG. MONTH
7,576
Total Reviews
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SINCE 2014
5,246
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,246 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3802
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Standard

    I be using Tin Leg again if or when I travel abroad again. I was able to enjoy my trip with eaze and no worries. Thank you Tin Leg

    Sheryl from IL
    Review Received: September 25, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Very easy to work with, we always use your company!

    Bernard from TX
    Review Received: September 25, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My first and my last

    Sursati from CA
    Review Received: September 24, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Easy to navigate the site. Have used this company before and filed a claim. All went very well. This time only spoke to customer service for clarification.

    Lorie from CO
    Review Received: September 24, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Easy to understand and choose among available policies, which were as easy to understand as is possible for an insurance product. Questions to customer service representatives answered quickly and clearly. When needed, individualized advice was forthcoming. All in all, affordable coverage, with opportunity to revise the amount of coverage as elements were added to our trip. No problems on our trip, so no claim is contemplated. We bought, in effect, peace of mind.

    Lewis from NY
    Review Received: September 24, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Adventure

    My interview is scheduled for Oct 1
    That was your earliest appointment

    CAROL from FL
    Review Received: September 23, 2019
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    3 out of 3 people found this review helpful

    Review Updated: 10/21/2019

    Very pleased with the claim process on our trip and how efficiently it was handled.

    Tin Leg policy: Luxury

    As always a great experienxe

    Richard from NC
    Review Received: September 23, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    One group at tin leg told me medivacs were covered for each emergency, another said no, not after 7 days. Very upsetting.

    Ricky from AL
    Review Received: September 23, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I find that Tin Leg, as offered through the Square Mouth system, permits me to choose among many companies, variable coverages and prices and I have found that Tin Leg has provided the best coverage and policy conditions that I want at the best price through the Square Mouth. Though I have not needed it, the fact that coverage bought through Square Mouth also means that the will assist if there are problems with the insurance company processing or paying of claims. In looking for coverage I wanted trip cancellation, emergency extraction if needed for me and my wife, medical costs coverage and return flight cost coverage, all for high limits. I have obtained that coverage with Tin Leg at the lowest cost of all company offerings for the last three major annual travel experiences. On two of those prior occasions I needed medical services and one included a claim for partial trip cancellation. Everything needed was well and relatively easily claimed and paid or reimbursed by Tin Leg.

    John from CA
    Review Received: September 23, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    No problems in buying the insurance.

    Filing a claim, however, is a ridiculous process of making an appointment for a telephone interview to be ten days hence and then having to submit documentation after the interview. HOW RIDICULOUS.

    I once had a claim with a non Berkshire company and they told me what to and where to submit; no muss, no fuss.

    Jeffrey from DE
    Review Received: September 22, 2019
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    5 out of 5 people found this review helpful