Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,577
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AVG. MONTH
7,576
Total Reviews
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SINCE 2014
5,246
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,246 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3802
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Standard

    Prior to taking trip I called to explore making changes (adding two days); I did not receive necessary help needed to accommodate this goal as I was pretty much directed to do it on my own. I thought this would've been area in which Insurance could've been instrumental in getting this done.

    Thankfully I did not suffer lost luggage nor become ill therefore Im unable to comment on those areas.

    Marva from NY
    Review Received: September 7, 2019
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    1 out of 2 people found this review helpful
    Response from Tin Leg

    Hi Marva,

    I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

    If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

    Tin Leg policy: Luxury

    I was very satisfied Re: initial telephone interaction with Rep.- applying & purchasing a
    travel insurance policy. Since I did not submit a claim I cannot provide an opinion on
    how I might have experienced that process.

    Gary from NY
    Review Received: September 5, 2019
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Adventure

    The service provided by their representative was thorough, helpful and reassuring. I very much appreciated the ease of purchase. The policy provided was exactly what I needed to reassure me while out of the United States. Fortunately I did not need to use the insurance I acquired but I felt confident in the policy I purchased if that occasion arose. Thank you.

    Pam from WA
    Review Received: September 4, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    An excellent resource for obtaining travel insurance

    DANIEL from CA
    Review Received: September 4, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    I thought I was going to have to make a claim but ultimately did not have to. Although I did not go thru the claim process, my contact with Tin leg was great...very professional and prompt service. Thank you!

    Karen from CA
    Review Received: September 3, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    All good so far. Will use you again unless the claim procedure goes awry.

    Patrick from CA
    Review Received: September 3, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    The policy was just what was needed, at the right price.

    Barry from SC
    Review Received: September 1, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I was a bit worried about filing a claim thinking I would be hassled by Tinleg for a mountain of paperwork. Not the case at all. The two agents I worked with were extremely pleasant and helpful and guided me through the process. My claim was accepted the same day I provided all the needed paperwork. Wow! What a very pleasant experience.

    Elaine from CA
    Review Received: August 30, 2019
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    8 out of 9 people found this review helpful
    Tin Leg policy: Adventure

    It's too soon to tell. We are waiting for an interview.

    Barry from FL
    Review Received: August 29, 2019
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    1 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    I've purchased travel insurance through Tin Leg in the past and have always been impressed with how easy it is to research the various policies and be able to select a policy that's perfect for our needs. Because we are both senior citizens, we needed a policy that would cover us in the event of an unforeseen medical problem.
    That said, two weeks prior to our departure, my daughter was diagnosed with breast cancer. Not knowing whether she would need surgery in the immediate future, I called customer service to find out if our policy covered an illness of a family member. The lady I spoke with could not have been more sensitive to our needs and assured me that, yes, we indeed would be covered. She also said that I could cancel our trip prior to departure or, if necessary, we could cut our trip short and we would still be covered for any expenses incurred. What a relief!!!
    Fortunately, my daughter had the surgery prior to our departure and is doing well ... and we were able to take our "trip of a lifetime" and enjoy every minute.

    ELLYN from CA
    Review Received: August 28, 2019
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    9 out of 10 people found this review helpful