Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,577
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AVG. MONTH
7,576
Total Reviews
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SINCE 2014
5,246
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,246 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3802
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Luxury

    Overall experience was very good. We were told we needed to have this type of insurance for the type of trip we took. We secured the insurance online with the help of a CS representative.
    The hope was we would never have to use it . Yea we didn’t have to use it.

    Scott from UT
    Review Received: August 26, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I would appreciate if you had more availability to talk about my claim.

    Jack from MA
    Review Received: August 23, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    We received very good help from Tin Leg. Happily, we don't need to file a claim.

    Patricia from CA
    Review Received: August 22, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    We had to cancel our trip for medical reasons. The process for getting our claim paid was very straightforward, and the payment came through promptly.

    Very pleased with the whole process - will definitely use Tin Leg again.

    George from CO
    Review Received: August 21, 2019
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    The purchase of our travel insurance policy went very well and we were pleased with the competitive price and terms. We are in the process of getting a claim resolved. We have an interview scheduled via phone in early September and look forward to receiving compensation for our flight cancellation on July 31st.

    Steve from KY
    Review Received: August 20, 2019
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    7 out of 7 people found this review helpful

    Review Updated: 09/19/2019

    Disappointed that Tin Leg would not refund the cost of the first night in our hotel and one of the museum tours despite a trip delay of more than 24 hours due to an aircraft mechanical failure.

    Response from Tin Leg

    Hi Steve,

    I apologize that your claim did not have a more favorable outcome. I have spoken with our claims team and understand that the Travel Delay portion of your claim has been paid, however not the first day of your trip that you missed as a result of the delay.

    Unfortunately, as our claims team discussed with you, in order for you to be eligible for reimbursement for the missed portion of your trip under Trip Interruption, the policy requires that you miss at least 50% of your overall trip.

    If you have any additional questions, please contact us at 844-240-1233. Our claims team is available Monday through Friday, from 8am to 4pm ET, and is delighted to help!

    Tin Leg policy: Adventure

    My husband and I had to cancel our trip due an unanticipated medical issue. The claim process once I filed a claim was extremely smooth and quickly resolved without issue. This is my third policy with this company and I have given them a 5 star rating each time. Keep up the good work TinLeg.

    William from FL
    Review Received: August 20, 2019
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    9 out of 9 people found this review helpful
    Tin Leg policy: Standard

    I first heard about Tin Leg from my travel agent as I prepared for my trip. She said Tin Leg had an excellent reputation among her other clients for service -- as well as well as fair pricing for those of us 65+ (I am 72) .When I called for a quote, I was happily surprised by the price quoted -- which was $300. less than a company I have used before-- for the same coverage! That, plus the helpful friendly customer service, and the fact of its' Superior rating and being underwritten by Berkshire Hathaway , made it my obvious choice. I felt confident throughout my thrilling Rwanda adventure of climbing the Virunga mountains to be with the gorillas, that if anything happened , Tin Leg had me covered. Fortunately, all went perfectly well, and this was indeed THE ultimate trip of my lifetime!

    Diane from NY
    Review Received: August 20, 2019
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    5 out of 6 people found this review helpful
    Tin Leg policy: Standard

    Very pleased with Tin Leg and will recommend to friends and family (who travel much more than we do). Cheri, who handled the claim interview, pleasant and professional. Thanks!

    James from NH
    Review Received: August 19, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Economy

    Setting up the Insurance with both Squaremouth and TinLeg went very smoothly.

    PETER from IL
    Review Received: August 19, 2019
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    2 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Extremely easy to deal with. Very knowledgeable and helpful.

    Saul from TX
    Review Received: August 18, 2019
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    1 out of 2 people found this review helpful