Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,577
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AVG. MONTH
7,576
Total Reviews
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SINCE 2014
5,246
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,246 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3802
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Luxury

    Very easy to use, would definitely use it again and recommend it to others.

    John from SC
    Review Received: August 16, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Not much to add, since we didn't need to use the insurance.
    It is easy to get information and to get the insurance coverage.
    Certainly adds to "peace of mind."

    Barry from CA
    Review Received: August 14, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    My wife had an accident while we were overseas, and she needed emergency surgery. I reported this to Tin Leg immediately, and they were quick and thorough in their response, assuring us that our medical care would be covered. Fast and professional in every way. Thank you.

    Richard from CA
    Review Received: August 14, 2019
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    16 out of 16 people found this review helpful

    Review Updated: 09/11/2019

    My wife and I have been world travelers for 50 years, and never before have we purchased travel insurance. But, for some reason, I decided to do so for our most recent trip to Europe. The premium was reasonable, and, at our age, I thought it was better to protect ourselves. I also knew our US insurance may not cover medical costs overseas. I searched on the internet for the best travel insurance companies, and Tin Leg was at the top of the list. So I bought coverage. Two weeks into our five-week trip, my wife broke a bone in her hand and needed emergency surgery. I contacted Tin Leg, and they responded immediately and assured us that costs would be covered. The surgery (in Switzerland) was a success, and my wife's hand has healed well. And the BIG medical bills? Tin Leg covered them completely, reimbursing us within days after our return to the States...saving us thousands. Since then, I have been recommending Tin Leg to all our traveling friends and will continue to do so. This was the most positive experience we've ever had with an insurance company. Superb service in every way.

    Tin Leg policy: Luxury

    I am thrilled with service and the policy from Square Mouth and Tin Leg. Square Mouth made it easy to choose the best policy and Tin Leg answered my questions fully. Tin Leg honestly told me not to purchase the policy until close to our departure, and gave me a week to cancel if needed. Did not know any insurance company would do that. What a refreshing change! Thank you, could not be more happy with the service.

    Claire from NM
    Review Received: August 12, 2019
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    8 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    Excellent explanations and assistance by customer service representatives during the policy purchase process

    Buzz from NJ
    Review Received: August 12, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Comparisons helped me make an educated choice.

    Nancy from MD
    Review Received: August 9, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    They were amazing. We needed to make some changes to our itinerary and they were flexible and great to work with. I had high confidence in them after speaking to a great customer service person on the telephone!

    RP from CA
    Review Received: August 7, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Excellent service. I had a claim and the process was very easy and fast.

    Francis from TX
    Review Received: August 7, 2019
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    6 out of 7 people found this review helpful
    Tin Leg policy: Standard

    William from NJ
    Review Received: August 1, 2019
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    5 out of 6 people found this review helpful

    My claim was denied because technically my interruption did not meet the qualifications for a reimbursement. This was most disappointing, since we lost an entire day from our trip for a motor vehicle problem. Only a traffic accident qualifies for coverage, which I find to be a chintzy way to avoid paying on on the policy. I will rethink my choices in the future regarding trip insurance because of this experience.

    Tin Leg policy: Adventure

    Our trip included a 6 day, 6 night horseback riding experience. I specifically chose Tin Leg because they advertised that they could tailor the insurance policy to cover horseback riding which is considered a "risky" sport. The agent over the phone was very helpful. He was able to discuss how much coverage we could potentially need, e.g. moneys needed to evacuate if injured.

    Debbie from NY
    Review Received: July 29, 2019
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    3 out of 4 people found this review helpful