Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
No comments as of yet. I am waiting to hear about my claim which was in respect to my luggage lock that was cut off.
Review Updated: 07/31/2019
It was resolved, but involved quite a bit of back and forth that seemed unnecessary.
I chose because of the Forbes recommendation. Would have liked to have read more user reviews. They're probably there somewhere, but didn't see them. However, the policy seems quite straightforward. Had we had to have used it, I doubt there would have been any problems.
Website was easy to navigate although I need help adding another traveler to my party. The coverage was affordable.
It was easy to purchase insurance and customer service was very helpful. I had to file a trip interruption and medical claim. The prices was easy and payment was prompt. Thank you.
Easy to sign up. More flexible than certain other plans as regards definition of when travel is initiated and terminated. This flexibility was a deal-maker for me because I have two residences. Some providers want to initiate travel when I leave primary residence and limit coverage to six months. Square Mouth and Tin Leg define travel as starting when I leave EITHER residence, which is what I need.
I had difficulty making the collect call to Tin Leg when a family emergency occurred while I was in Spain. I used the emergency email address and had them call me. They called in a timely manner. They did not offer to help make my arrangements home, but did make some helpful suggestions on what to do. The claim was processed in a timely manner. The person doing the interview was helpful and understanding.
No issues
Used Sqaremouth for previous trips
Easy to use
They should offer a repeat customer incentive
Hi Robert
Thank you for using Squaremouth! We are delighted to have you as a customer.
Unfortunately, due to strict regulations within the travel insurance industry, it is illegal for us to offer any discounts or incentives to purchase. Each policy we have on our site must be sold for the exact same price as it is listed on the respective provider’s website.
If you have any additional questions, please contact our customer service team at 800-240-0369. We are available from 8am to 10pm ET, seven days a week, and are happy to help!
I was stunned with the speed of the claims process. After submitting my supporting paperwork, a day or two later I received an email that my claim amount was approved for payment!
My claim was handled very quickly and professionally. From the time I submitted my claim to when I received my reimbursement was only 8 days!