Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,577
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AVG. MONTH
7,576
Total Reviews
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SINCE 2014
5,246
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,246 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3802
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Standard

    No comments as of yet. I am waiting to hear about my claim which was in respect to my luggage lock that was cut off.

    Nesta from CA
    Review Received: July 1, 2019
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    6 out of 7 people found this review helpful

    Review Updated: 07/31/2019

    It was resolved, but involved quite a bit of back and forth that seemed unnecessary.

    Tin Leg policy: Luxury

    I chose because of the Forbes recommendation. Would have liked to have read more user reviews. They're probably there somewhere, but didn't see them. However, the policy seems quite straightforward. Had we had to have used it, I doubt there would have been any problems.

    Hilton from FL
    Review Received: July 1, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Website was easy to navigate although I need help adding another traveler to my party. The coverage was affordable.

    Sandra from CA
    Review Received: June 29, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    It was easy to purchase insurance and customer service was very helpful. I had to file a trip interruption and medical claim. The prices was easy and payment was prompt. Thank you.

    Pam from FL
    Review Received: June 28, 2019
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    Easy to sign up. More flexible than certain other plans as regards definition of when travel is initiated and terminated. This flexibility was a deal-maker for me because I have two residences. Some providers want to initiate travel when I leave primary residence and limit coverage to six months. Square Mouth and Tin Leg define travel as starting when I leave EITHER residence, which is what I need.

    Lynn from AZ
    Review Received: June 26, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    I had difficulty making the collect call to Tin Leg when a family emergency occurred while I was in Spain. I used the emergency email address and had them call me. They called in a timely manner. They did not offer to help make my arrangements home, but did make some helpful suggestions on what to do. The claim was processed in a timely manner. The person doing the interview was helpful and understanding.

    Janice from NY
    Review Received: June 25, 2019
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    13 out of 13 people found this review helpful
    Tin Leg policy: Luxury

    No issues

    Travelers from TX
    Review Received: June 25, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Used Sqaremouth for previous trips

    Easy to use

    They should offer a repeat customer incentive

    Robert from NH
    Review Received: June 24, 2019
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    1 out of 1 people found this review helpful
    Squaremouth

    Hi Robert

    Thank you for using Squaremouth! We are delighted to have you as a customer.

    Unfortunately, due to strict regulations within the travel insurance industry, it is illegal for us to offer any discounts or incentives to purchase. Each policy we have on our site must be sold for the exact same price as it is listed on the respective provider’s website.

    If you have any additional questions, please contact our customer service team at 800-240-0369. We are available from 8am to 10pm ET, seven days a week, and are happy to help!

    Tin Leg policy: Luxury

    I was stunned with the speed of the claims process. After submitting my supporting paperwork, a day or two later I received an email that my claim amount was approved for payment!

    Neil from CA
    Review Received: June 24, 2019
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    My claim was handled very quickly and professionally. From the time I submitted my claim to when I received my reimbursement was only 8 days!

    Steven from TX
    Review Received: June 24, 2019
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    5 out of 5 people found this review helpful