Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,577
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AVG. MONTH
7,576
Total Reviews
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SINCE 2014
5,246
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,246 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3802
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Standard

    So far the experience has been incredibly smooth and helpful. I have never insured a trip before but I will from now on.

    David from NC
    Review Received: June 24, 2019
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    0 out of 0 people found this review helpful

    Review Updated: 08/02/2019

    The help was beyond expectations! And such a concerned representative in every way. Cannot say enough good things.

    Tin Leg policy: Economy

    I have only traveled internationally once before and I was not sure exactly what type of coverage would be adequate. The customer service agent I spoke with was very knowledgeable and that allowed me to make a quick decision with the confidence that it was exactly what we needed.

    Patricia from RI
    Review Received: June 23, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    I had second thoughts after I purchased the insurance and I called and talked to customer service. They were extremely helpful and reassuring about my purchase

    RAM from AZ
    Review Received: June 23, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    A health issue prevented my wife from going on our trip. Although it took several back and forth messages, TinLeg came through with what we thought was a fair settlement.

    David from KS
    Review Received: June 21, 2019
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    7 out of 7 people found this review helpful
    Tin Leg policy: Luxury

    Simple process to select & sign up for coverage

    Senior from CT
    Review Received: June 21, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    The purchase process was seamless. My questions were answered promptly by email. The site also offered comparison policies and ways to customize the coverage you want. The claims process was very straight forward although thankfully we had no reason to file a claim.

    Karen from FL
    Review Received: June 17, 2019
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    I picked your company due to its good reputation, and I wasn't disappointed!

    Barbara from MD
    Review Received: June 11, 2019
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Customer Service was very polite and patient in the start of the claims process while I was still stressing out overseas. Tinleg customer service reassured me about the process. Once I was back home and starting claim's details, I hoped that my claims adjuster would be just as patient, fair, and polite. And she was.

    Kathryn from OH
    Review Received: June 11, 2019
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    I'm withholding any further comment pending the outcome of the ongoing, seemingly non-urgent claim process.

    Jeffrey from CA
    Review Received: June 11, 2019
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    3 out of 4 people found this review helpful
    Response from Tin Leg

    Hi Jeffrey,

    I understand you have spoken with our claims team and have scheduled your claim interview.

    In the meantime, if you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

    Tin Leg policy: Luxury

    WE were delayed in Dublin IR for 10 hours and will fine a flame through EU policy via a firm named Claims Compass. If that is unsuccessful we will contact Tim Leg for assistance with the delay cost. WE were given 30 Euro food vouchers but no consideration for trouble and aggravation.

    James from RI
    Review Received: June 8, 2019
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    1 out of 1 people found this review helpful