Tin Leg Travel Insurance Reviews
Compare Tin Leg Plans in Just A Few Simple Steps
Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
-
“Tin Leg policy: Luxury
All service done rapidly and timely. I will use your services for my nest travel.
William from COReview Received: May 20, 2019Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: LuxuryI use Tin Leg regularly and recommend it widely.
Here's something that would help:
When I just put a deposit on a trip, I insure the deposit. Then I add insurance as I purchase more like airplane tickets or final payments on a cruise.
It is a pain to do this and it would be great if there was a way to just add to the policy ONLINE.
Gay from FLReview Received: May 20, 2019Was this review helpful?2 out of 2 people found this review helpful“Tin Leg policy: LuxuryEasy to use. Good customer service. Have used this company several times and will use them again.
Albert from CAReview Received: May 18, 2019Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: StandardI am incredibly impressed with the claim process. They were very responsive and helpful and the instructions on what was needed to complete the claim were clear and not at all difficult to accomplish. You've won my business and referrals for the future!
Vicki from VAReview Received: May 14, 2019Was this review helpful?3 out of 3 people found this review helpful“Tin Leg policy: StandardRoberta from CAReview Received: May 14, 2019Was this review helpful?0 out of 0 people found this review helpfulTook a week to get interviewed by claims person. Was not reimbursed for extra day of pet sitter who I pay in cash & therefore have no receipt.
“Tin Leg policy: StandardIt is always easy using Tin Leg. Thank you!
Jerry from WAReview Received: May 12, 2019Was this review helpful?3 out of 4 people found this review helpfulReview Updated: 06/09/2019
Tin Leg was absolutely outstanding in the handling of my claim. I completed the on line form and was contacted within a day or two with the claim form to fill out. I completed the claim form and emailed it back. Two days later I received approval for the entire amount of my claim and the check was mailed to me a day or two later. No hassles and no problems! Had I sent my checking account information in (routing # and account#) they would have deposited it immediately! I couldn't have asked for better service!!!
“Tin Leg policy: LuxuryJames from NCReview Received: May 11, 2019Was this review helpful?0 out of 0 people found this review helpfulAn orderly process with no hassle and relatively quick.
“Tin Leg policy: StandardVery easy to purchase insurance, will definitely use Tin Leg again.
BK from WAReview Received: May 10, 2019Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: LuxuryMy wife and I did not make the trip. That is why we filed a claim. Online claim did not work, very frustrated to need to enter information three different times, gave up, printed form, sent by mail. Reminded by you that I had not submitted, when I could not online. 24/7 help line is a joke, basically an answering service.
James from WAReview Received: May 10, 2019Was this review helpful?15 out of 17 people found this review helpfulResponse from Tin LegHi James,
I sincerely apologize that our online claim form caused you frustration and that we were not more helpful during your claim submission process. Customer service is our number one priority, and we always want to be available and as helpful as possible when our customers contact us. In this case, we fell short.
Additionally, we have notified our web team of the issues you experienced and are working to ensure this does not happen again.
Again, we are very sorry for the frustration this has caused you.
If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!
“Tin Leg policy: LuxuryI found the purchase experience very easy and the customer service chat feature was extremely helpful. I liked the variety of choices and the extent of the coverage. I felt I could go on my trip without worry about unforseen circumstances causing a problem that would be expensive.
Carol from ORReview Received: May 9, 2019Was this review helpful?2 out of 3 people found this review helpful