Tin Leg Travel Insurance Reviews

Just submitted a claim for a 24 hour delay on my flight and waiting for a response. Claim form was quick and easy to complete. I selected Tin Leg because the general policy and the options covered all my all my needs at a competitive price. The website and forms were easy to use. My telephone contacts were professional, friendly and helpful in choosing options. I'll write another review when my claim is processed.

Hello!
I am in the process of filing a claim (interruption of travel due to my mother getting into a coma/ICU hospitalization) and it is honest to separate things:

1. Their phone numbers for international calls (Tin Leg)
+1 727 264 5657 collect
844 240 1223
do not work in a proper way.

Either they did not work or you get an automatic recording that enters into a loop when selecting options.
Tried to reach them SEVERAL times with no luck.

Finally i asked my son (he was in the US) to call and he was able to reach an agent that gave him some instructions.

2. I got contact through their email address and things worked out so far in a proper way.

At this time, just arrived back from my trip, i have a telephone interview programmed for next week and i can let you know at the end how all the process work (positive, negative, easy, tough), submitting a claim, submitting documents, getting the reimbursement smoothly. Their customer service specialist were very attentive and professional 'email-wise'.

I hope everything works positive and smooth because i buy the Tin Leg insurance reviewing their outstanding response time and quality of service.

I appreciated the process whereby an appointment was made for a Tin Leg representative to prepare a draft application for my claim. He seemed efficient and helpful. We even discussed whether the extra expense of airfare of $1045 was caused by 'Trip Delay' or 'Trip Interruption'. At no time did he indicate that the claim would be rejected in accordance with the definitions in the policy. So I had to marshal all the data, receipts, etc. and struggle to transmit same for several hours. The next day I was told the claim is rejected. I cannot argue the validity of the "small print" disqualifying me from reimbursement, but I am distressed that a member of the Claims Team was not able to warn me of that, and thereby save me a lot of time and trouble.

I will wait for claim processing outcome before providing any comments.

I'll use them again....

Tin Leg web site was informative and easy to use. Their customer service rep handled a couple questions specific to our case quickly and effectively. We plan to use them for our next trip.

I didn't encounter problem which I needed assistance during our trips. I cannot give any comments in regard to this topic.

As a first time having to file a claim..Tin Leg was far superior in both customer service and turn around time to get my claim settled and check on my mailbox..I was so very happy.

The policy was simple and straightforward.

We were happy with our experience with Tin Lag overall. There were some questions in the beginning but everything was worked out in conversations with their support personnel. Fortunately, our vacation went as planned with no problem whatsoever. Therefor, I cannot speak to any issues/nonissue with regards to the claims department.