Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
344,828
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AVG. MONTH
7,594
Total Reviews
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SINCE 2014
5,248
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,248 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3804
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Standard

    So far so good. I just need to mail in receipts of my incurred expenses.

    Linda from CO
    Review Received: April 28, 2019
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    1 out of 2 people found this review helpful

    Review Updated: 05/26/2019

    Everything was smooth. Thanks!

    Tin Leg policy: Luxury

    While on a 2 week cruise from New York to London, I came down with Acute Bronchitis. I received treatment from the ship's medical department. With the assistance of the ship's concierge I called the Tin Leg assistance line and opened a claim. Upon return home, I replied to the email they had sent me and scheduled an interview. The interview took about 15 minutes. I scanned in all of the documentation the ship had provided, and returned them with my claim. Within 48 hours, I was informed that the claim had been approved and they will be depositing my check directly to my bank account. I was completely satisfied with Tin Leg and will probably use them again on our next trip.

    Harold from GA
    Review Received: April 26, 2019
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    13 out of 13 people found this review helpful
    Tin Leg policy: Luxury

    It was helpful to talk with the representative. As she suggested I requested wheel chair assistance in the airport as well as a seat where I could extend my injured leg and that was what I needed

    Richard M. Sallick from CT
    Review Received: April 25, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    We were unable to take the trip because of a last minute illness of my wife. The claim was handled immediately, efficiently and courteously.

    Clarence from AL
    Review Received: April 25, 2019
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    6 out of 7 people found this review helpful
    Tin Leg policy: Standard

    I had my wallet stolen & except for the cash I received replacement value for the items stolen. They were very prompt too.

    Terry from CA
    Review Received: April 24, 2019
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    7 out of 7 people found this review helpful
    Tin Leg policy: Luxury

    My knee broke down on a hiking trip in Japan and Tin Leg was very responsive in arranging an early flight home for me and a friend, transportation to the airport and wheelchair services at various airports. My heartfelt thanks.

    Chris from CT
    Review Received: April 24, 2019
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    10 out of 11 people found this review helpful
    Tin Leg policy: Luxury

    Have used your services on several other international trips. I like the ability to review and compare my options for coverage and view the ratings of others. Travel insurance is definitely better “To have and not need it then to need and NOT HAVE IT”

    I like the ease of use of your service and will continue to use, for future travel insurance coverage.

    Donald from WA
    Review Received: April 22, 2019
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Great customer service. We accidentally purchased insurance for the wrong person and it was easily corrected.

    Keirin from WA
    Review Received: April 21, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Sunday, the day before our departure, I had a medical event which required me to visit an urgent care clinic. Urgent Care referred me to a specialist for further tests, lab work, and an MRI. As you would expect, this was very stressful, not knowing the outcome, and also missing our cruise. Tin Leg was very efficient, and timely, as they asked for certain documents, and kept us informed as to the progress of the claim. They continued to respond with us until all documents were received and approved. They wanted to have this claim approved quickly, without any delays.
    Once approved, they informed us that we would be receiving our payment within a week. We were very impressed with how well organized they handled our claim, and in a very timely order. They were very professional and did all they could to expedite our claim. We would give their claims process an A+, and would recommend their travel policy's to all travelers.

    Thomas from CA
    Review Received: April 19, 2019
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    15 out of 16 people found this review helpful
    Tin Leg policy: Standard

    It was comforting to know if anything, happened which it almost did, I had a plan that had my back. Gave me peace of mind. Thank you would definitely use you again

    Fina from CO
    Review Received: April 19, 2019
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    1 out of 1 people found this review helpful